Assistant Front Office Manager

Sonesta International Hotels; Bee Cave (TX); On-site; USD 65,000 - 70,000; Full time

Job summary

A leading hospitality brand is seeking an Assistant Front Office Manager in Bee Cave, Texas. In this role, you will assist in managing front office operations, ensure staff training, and enhance guest satisfaction. This position offers a competitive salary, benefits, and growth opportunities in a dynamic environment.

Benefits

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Educational Assistance

Company Paid Life Insurance

Various Employee Perks and Discounts

Qualifications

• Strong communication and leadership skills required.
• Experience in the hospitality industry preferred.
• Ability to train and manage staff effectively.

Responsibilities

• Assist Director of Rooms in managing front office functions.
• Oversee staff training and guest service tasks.
• Ensure all guest issues are reported and addressed properly.

Skills

Guest Service

Leadership

Communication

Education

High School Diploma

Degree in Hospitality Management

Job description

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Job Description Summary

The Assistant Front Office Manager is responsible for assisting the Director of Rooms in managing the front office function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management, and reservations systems, safety and emergency procedures, etc.

Job Description Summary

The Assistant Front Office Manager is responsible for assisting the Director of Rooms in managing the front office function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management, and reservations systems, safety and emergency procedures, etc.

Job Description

• Performs all guest service representative tasks in a superior manner.
• Oversees late checkout and stay over requests.
• Oversees all room changes.
• Oversees showrooms for sales.
• Oversees hotel availability in the local area.
• Ensures that all appropriate computer-generated reports are printed in a timely manner.
• Oversees preparation of VIP arrivals.
• Oversees preparation for group arrivals.
• Ensures the credit check report is completed on every shift.
• Report/log all guest issues in weblog/GroupMe and update gust profiles accordingly
• Ensures that all room discrepancies are cleared.
• Oversees blocking of special room requests for next day’s arrivals.
• Maintains a neat and orderly control desk and area.
  
  
  

Assists with guest shuttle/van driving as needed.

• Consistently presents a polished and professional role model image to guests, coworkers, and other departments.
• Complete job duties as listed on their shift checklist in a timely manner and alerts the Director of Front office if assistance is needed.
• Perform any other duties as assigned by the Front Office Manager, Director of Operations, and General Manager.
• Coordinates out of order rooms with housekeeping and engineering
• Ensures posting of all charges.
• Inspects associates at the beginning of each shift to ensure grooming standards are met.
• Conduct pre-shift meetings before the start of each shift
• Ensure that the department’s schedule is prepared and posted by the weekly deadline
• Ensure that Travel Pass enrollment weekly and monthly goals are met
• Review Guestware, update Travel Pass member status and prepare welcome letters accordingly
• Ensure that weekly advocate goals are met
• Monitor ADP, create schedules, correct missing punches, and approve payroll
• Assist in controlling expenses and minimizing waste in all areas of the front office. Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct daily guest room and suite inspections ensuring Sonesta Standards are being met.
  
  
  

Additional Job Information/Anticipated

Pay Range

Flexible Schedule needed. Availability on morning, afternoon, evening, and overnight shifts possible as well as weekends and holidays, based on hotel business and staffing levels.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance
  
  
  

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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