Assistant Front Desk Manager: Lead Guest Services

[1005 Aquarius] Aquarius Gaming, LLC; Laughlin (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Aquarius Gaming, LLC in Laughlin, NV seeks an Assistant Front Desk Manager to lead daily hotel operations and guest services across VIP Services, Command Center, and Front Desk. You will coach staff, manage workflow, and uphold safety, standards, and regulatory compliance.

Join a team focused on seamless experiences, labor efficiency, and service excellence, delivering hospitality that reflects the company’s values and reputation in a dynamic casino resort environment.

Qualifications

• At least 21 years of age.
• High School Diploma or equivalent required; Associate/Bachelor’s degree in Hospitality or certification preferred.
• Ability to effectively communicate in English, both written and verbal.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.
• Work Cards Nevada Gaming Registration.

Responsibilities

• Assist in scheduling, training, supervising, and coaching department staff to promote strong performance, engagement, and service consistency.
• Monitor and support daily operations to ensure alignment with company standards, safety protocols, and guest satisfaction goals.
• Serve as a point of contact for resolving team member or guest concerns, escalating issues as needed to department leadership.
• Collaborate with hotel managers and stakeholders to prepare for casino promotions, special events, and group bookings to optimize occupancy and block rate usage.
• Monitor and control labor within the division by evaluating coverage needs, business demands, and cost-efficiency targets.
• Assess the condition and presentation of hotel amenities and guest areas; recommend improvements to ensure competitiveness and guest satisfaction.
• Support the accurate completion of administrative tasks, including payroll processing, timecard verification, and procurement tracking.
• Participate in financial performance reviews by assisting in the analysis of departmental revenue, profitability, and expenses.
• Contribute to the implementation of marketing and operational strategies that enhance the overall hotel experience.
• Maintain open, positive communication with other departments to support cohesive operations and guest service continuity.
• Support the accurate completion of administrative functions, such as attendance tracking, supply ordering, or reporting.
• Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards.
• Perform other duties as assigned

Skills

Leadership

Interpersonal communication

Analytical skills

Time management

Labor management

Money-handling

Adaptability

Compliance awareness

Microsoft Office

Computer data entry

Education

High School Diploma or equivalent

Associate/Bachelor’s degree in Hospitality or certification preferred

Tools

UKG timekeeping/payroll

Red Rock procurement tools

Microsoft Office Suite

Microsoft Teams

Outlook

Excel

Word

Job description

Aquarius Gaming, LLC in Laughlin, NV seeks an Assistant Front Desk Manager to lead daily hotel operations and guest services across VIP Services, Command Center, and Front Desk. You will coach staff, manage workflow, and uphold safety, standards, and regulatory compliance.

Join a team focused on seamless experiences, labor efficiency, and service excellence, delivering hospitality that reflects the company’s values and reputation in a dynamic casino resort environment.