Assistant Food Operations Manager

SSA Group; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in the cultural attractions sector is seeking an Assistant Food Operations Manager. This role involves overseeing food service operations, ensuring guest satisfaction, and supporting financial management. Candidates should possess strong leadership and communication skills, with a focus on inclusivity and sustainability.

Benefits

Paid time off

Medical

Dental

Vision

401(k) with match

Qualifications

• At least two years of operations management experience.
• Must be 18 or older.

Responsibilities

• Oversee staff training, orientation, and safety protocols.
• Assist with day-to-day food service operations.
• Manage vendor invoices and payments.

Skills

Communication

Leadership

Problem-Solving

Organizational

Analytical

Education

ServSafe or Food Handling Certification

Job description

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This range is provided by SSA Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

Assistant Food Service Operations Manager

Who are we:
SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions, and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry; we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it.

Position Title:

Assistant Food Service Operations Manager

Reports to:

Food Service Operations Manager and General Manager (as applicable)

Responsibilities:

• Perform SSA EXTRA Guest Service steps to ensure a memorable experience for every guest and client.
• Support implementation of operational systems, processes, and policies aligned with organizational goals.
• Assist in season planning for food concepts, equipment needs, and operational excellence.
• Support financial forecasting, information flow, and business processes.
• Oversee staff training, orientation, and safety protocols.
• Address guest needs promptly and resolve complaints effectively.
• Maintain quality standards and cleanliness of facilities.
• Document and discipline employees to improve performance in accordance with company policies.
• Create a safe, organized work environment.
• Assist with day-to-day food service operations, focusing on front-of-house functions.
• Coordinate maintenance and repairs of facilities and equipment.
• Maintain positive relationships with client staff.
• Ensure consistency and quality across operations, including menu planning based on market trends and nutritional considerations.
• Manage vendor invoices and payments.
• Support operational management of the food department, including payroll and profit control.
• Manage staff schedules within budget constraints.
• Perform additional tasks as needed.

IDEA + Belonging

• Promote inclusivity and support within the team.
• Remove barriers and foster growth opportunities for team members.
• Lead sustainability and conservation efforts, sharing knowledge with staff.
• Engage in community activities and outreach.

Job Requirements:

• Strong communication skills to articulate with clients and management.
• Proven leadership and team-building abilities.
• Excellent problem-solving and organizational skills.
• Financial, merchandising, and analytical skills.
• Flexibility in a fast-paced environment.
• Basic computer skills.
• Physical ability to stand for long periods and lift up to 35 lbs.
• Availability to work varied hours, including nights, weekends, and holidays.

Previous Experience:

• At least two years of operations management experience, depending on sales volume.
• ServSafe or Food Handling Certification.
• Open to all educational backgrounds; must be 18 or older.

This list is not exhaustive. SSA Group reserves the right to revise duties as necessary.

SSA Group is an equal opportunity employer committed to diversity and inclusion.

Compensation and Benefits:

• Hourly, non-exempt pay based on experience and certification.
• Paid time off, medical, dental, vision, 401(k) with match, and other benefits.