Assistant Food & Beverage Outlet Manager

Four Seasons; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Join Four Seasons as an Assistant Food and Beverage Outlet Manager in Nashville, overseeing Room Service operations and ensuring a luxury guest experience. This role involves team leadership, operational efficiency, and a commitment to high service standards in an upscale environment. Ideal candidates will have a strong work ethic and related experience in a high-volume upscale setting.

Benefits

Competitive wages and benefits

Comprehensive learning and development programs

Complimentary employee meals

Exclusive discounts and travel programs

Dynamic employee culture

Qualifications

• 2-3 years of food and beverage experience in a high-volume upscale resort.
• Ability to work outdoors in various weather conditions.
• Strong oral presentation skills.

Responsibilities

• Oversee all aspects of Room Service operations, ensuring luxury standards.
• Maintain an active presence, engaging with guests and resolving issues.
• Support hiring, training, and development of Room Service staff.

Skills

Service excellence

Organizational skills

Problem-solving skills

Ability to multitask

Strong work ethic

Education

High School or college degree

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

The Opportunity:

We are seeking a n Assistant Food and Beverage Outlet Manager, an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville!

The Assistant Food & Beverage Outlets Manager is primarily responsible for overseeing the Room Service operations at Four Seasons Hotel and Residences Nashville. This role ensures exceptional guest experiences, operational efficiency, and adherence to Four Seasons service standards in the Room Service department. Additionally, the Assistant Manager will support other F&B outlets as needed to ensure a seamless and consistent guest experience across all areas. The position focuses on supporting team leadership, maintaining service excellence, and driving revenue growth while ensuring a safe and welcoming environment for guests.

ESSENTIAL FUNCTIONS:
1. Oversee all aspects of Room Service operations, including service flow, staff schedules, and inventory management. Ensure that all room service orders are prepared and delivered according to Four Seasons’ luxury standards.
2. Maintain an active presence in the Room Service department, engaging with guests, addressing inquiries, and resolving service-related issues promptly. Support the team in delivering personalized and memorable service.
3. Support hiring, training, and development efforts to ensure Room Service staff are knowledgeable, motivated, and aligned with company goals. Assist in conducting performance evaluations and providing ongoing coaching and mentorship.
4. Monitor financial performance of the Room Service department, assisting in tracking revenue and expenses. Support the implementation of strategies to optimize revenue, including promoting specials, upselling, and maximizing delivery efficiency.
5. Ensure compliance with health, safety, and Four Seasons brand standards, conducting routine inspections to maintain cleanliness, safety, and operational efficiency in the Room Service area. Assist with internal audits and compliance checks.
6. Collaborate with other food and beverage outlets and departments during peak times or special events, ensuring smooth operations and guest satisfaction. Participate in departmental meetings and provide insights on operational improvements.

NON-ESSENTIAL FUNCTIONS:
1. Assist in coordinating special in-room dining events, private parties, and seasonal promotions in collaboration with the Events and Special Events teams.
2. Support administrative tasks, including daily, weekly, and monthly reports such as labor cost analysis, inventory control, and operational checklists. Contribute to F&B strategy discussions in departmental meetings.
3. Provide support to other food and beverage outlets as needed to ensure smooth operations and guest satisfaction.

Preferred Qualifications and Skills:

• High School or college degree preferred

• 2-3 years food and beverage serving and/or related food and beverage experience in a high-volume upscale resort

• Thorough knowledge of service, cost control in F&B, labor controls, menu writing, maintenance, merchandising and accounting

• Ability to work inside and outside while servicing the Pool area. Subject to all weather conditions including sun, wind, and rain

• Food and beverage knowledge a must

• A sincere willingness to provide service to residents, guests, and peers

• Good organizational skills, with the ability to work with teams all around the hotel

• Ability to function well under pressure, set priorities and adjust to changing conditions

• High work ethic, with a sense of responsibility for the role filled within our team

• Knowledge of Nashville and surrounding areas, highly desirable, however not required

• Preferred experience in a luxury hotel or resort

• Must be flexible with schedule- Able to work weekdays, weekends, and holidays shifts

• Strong oral presentation skills

• Ability to carry and balance a tray. Ability to accurately process cash and credit card transactions

• Ability to multi-task in a high volume and demanding environment

• Strong problem-solving skills, ability to handle difficult situations and guests

• Requires reading, writing and oral proficiency in the English language

About Four Seasons Hotel & Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.

Service Culture

Currently operating over 12 5 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What to Expect

• Dynamic Employee Culture where you are encouraged to be your true self!

• Inclusive and diverse employee engagement events all year-round

• Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan ) as well as Vacation & Holiday Pay

• Sick Pay, Disability Coverage and Life Insurance

• Exclusive discount and travel programs with Four Seasons Hotels and Resorts

• Complementary Uniforms and uniform care

• Complimentary Employee Meals

• Comprehensive learning and development programs to help you master your craft.

• And so much more!

Visa Requirements

Authorization to work in the United States is required unless the candidate is currently in a managerial role with another Four Seasons location. Current Four Seasons managers may qualify for an L-1 visa sponsorship.

FOUR SEASONS HOTELS & RESORTS

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

http://jobs.fourseasons.com/

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf