Assistant Food & Beverage Manager - Resort Pools

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 68,000 - 72,000; Full time

Job summary

An established industry player is seeking an Assistant Food & Beverage Manager to oversee resort pools and ensure exceptional guest service. This role involves training and motivating staff, managing budgets, and maintaining high standards of cleanliness and atmosphere. You will lead a dedicated team, develop promotions, and ensure guest satisfaction in a fast-paced environment. Join a dynamic team focused on creating memorable experiences for guests while enjoying a range of benefits including medical, dental, and flexible plans. If you are passionate about hospitality and leadership, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) with Company Match

Qualifications

• 3+ years of food and beverage experience, preferably in a supervisory role.
• Valid Food Handler and RBS Certification required.

Responsibilities

• Lead and supervise the outlets team to ensure exceptional guest service.
• Assist in preparing forecasts, reports, and developing budgets.
• Manage expenses and improve revenues while ensuring cleanliness.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Detail-Oriented

Customer Service

Education

High School Diploma

2 or 4-Year Degree

Tools

Microsoft Office

Job description

Join to apply for the Assistant Food & Beverage Manager - Resort Pools role at Terranea Resort

The Assistant Food & Beverage Manager assists the Food & Beverage Manager in overseeing assigned outlets to ensure exceptional guest service, optimal performance, and profitability. They train, motivate staff, and support the resort's guiding principles, striving to deliver outstanding service to internal and external guests.

Responsibilities

1. Maintain commitment to customer service and guest satisfaction
2. Lead and supervise the outlets team
3. Assist in preparing forecasts, reports, and developing budgets
4. Ensure cleanliness and atmosphere of the department
5. Develop and execute promotions and events
6. Enforce hygiene and sanitation standards
7. Track payroll and revenue daily
8. Secure financial transactions
9. Establish par levels for supplies and equipment
10. Supervise staff performance, conduct appraisals
11. Maintain systems and equipment performance
12. Manage expenses and improve revenues
13. Train and inspire outlets staff for promotion
14. Design and implement training programs
15. Empower team to exceed service standards
16. Handle stressful situations calmly and organized
17. Work with HR on recruitment and staffing
18. Monitor payroll accuracy and complete paperwork
19. Order supplies and maintain stock levels
20. Maintain a safe, clean, and positive work environment
21. Promote high staff morale and discipline when necessary
22. Conduct staff meetings and attend meetings
23. Resolve guest issues effectively
24. Stay informed on hospitality trends
25. Use labor management tools for scheduling and cost control
26. Provide warm guest greetings and interactions
27. Collaborate professionally with resort staff
28. Maintain a professional demeanor and communicate effectively
29. Handle equipment sanitation and maintenance

Additional Duties

1. Provide resort information to guests
2. Stay updated on resort amenities and events
3. Upsell resort services and amenities
4. Follow dress code and maintain professional appearance
5. Be courteous, helpful, and alert to guests and colleagues
6. Perform other duties as assigned

Qualifications

1. Excellent leadership skills
2. Positive role model for staff
3. Ability to work under pressure
4. Follow instructions accurately
5. Detail-oriented
6. Proficient in computer skills, especially Microsoft Office
7. Ability to work in a fast-paced environment
8. Strong listening and communication skills
9. Professional appearance and demeanor
10. Teamwork oriented
11. Flexible schedule including evenings, weekends, holidays
12. Effective problem-solving and guest interaction skills
13. Passion for creating exceptional guest experiences

Experience, Education & Licensure

1. High school diploma or equivalent required
2. Preferred: 2 or 4-year degree
3. Minimum 3 years food and beverage experience
4. Preferred: 4 or 5-star experience
5. At least 2 years supervisory experience
6. Valid Food Handler and RBS Certification required

Compensation

Starting at $68,640 to $72,000 annually plus bonus potential. Benefits include medical, dental, vision, life, disability, flexible plans, paid time off, and 401(k) with company match.