Assistant Financial Center Manager

Socket.dev; Coral Gables (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Socket.dev in Florida is seeking an Assistant Financial Center Manager to guide daily branch operations, manage risk, and drive deposits growth. You will lead, coach, and train staff, while supporting loan origination and client experiences to meet financial goals.

The role requires 4+ years in retail banking supervision, strong English/Spanish communication, and a focus on compliance, customer service, and team development.

Qualifications

• 4+ years of assistant branch management or supervisory experience in retail banking.
• Proven coaching, training, and development of team members to meet objectives.
• Strong operational and risk management expertise with compliance and audits.
• Excellent client service with ability to resolve complex issues and build relationships.

Responsibilities

• Oversee daily branch operations and ensure regulatory compliance and risk controls.
• Manage in the absence of the Financial Center Manager to ensure continuity.
• Grow deposits and new accounts through proactive outreach and partnerships.
• Facilitate loan origination processes with underwriting teams and educate clients.
• Train and mentor associates on banking products, procedures, and service excellence.
• Cultivate strategic partnerships with local businesses and organizations.

Skills

Assistant branch mgmt

Coaching & training

Operational risk mgmt

Customer service

Deposits growth

Bilingual EN/ES

Education

Vocational/Technical Education

Job description

Assistant Financial Center Manager

The Assistant Financial Center Manager supports a retail financial center in operations, risk management, new accounts, and ensures exceptional customer experiences. The role encompasses overseeing daily operations, managing risks, fostering new accounts and deposits growth, facilitating loans, introducing strategic partnerships, providing staff training, coaching, and development, and supporting the financial center in the absence of the Manager.

Key Responsibilities and Duties

• Ensures every client interaction reflects the Bank's commitment to excellence. Addresses client inquiries, concerns, and complaints promptly and professionally.
• Assumes managerial responsibilities in the absence of the Financial Center Manager. Ensures continuity of operations and adherence to established protocols. Collaborates with team members to maintain a positive and productive work environment.
• Implements strategies to enhance client satisfaction and loyalty.
• Oversees daily operations to ensure efficiency and compliance with regulatory standards. Identifies and mitigates operational risks to safeguard the Bank's assets and reputation. Collaborates with internal stakeholders to implement operational improvements.
• Adheres specifically to all bank policies and procedures, including Federal and State regulations and laws.
• Drives initiatives to attract new clients and expand deposit accounts. Promotes various deposit products and services to meet clients' financial needs. Analyzes market trends and competitor activities to develop effective growth strategies.
• Facilitates loan origination processes, including application processing and approval. Work closely with underwriting teams to ensure timely and accurate loan decisions.
• Educates clients on loan products, terms, and eligibility criteria.
• Cultivates and maintains strategic partnerships with local businesses and organizations. Identifies opportunities for collaboration to enhance the Bank's market presence and offerings. Acts as a liaison between the Bank and external partners to facilitate mutual growth; effectively partners with all lines of business including commercial, and multifamily lending groups.
• Provides comprehensive training to associates on banking products, procedures, and delivering excellent client service. Mentors, develops, and coaches team members to foster their professional growth and performance.

Minimum Qualifications

• 4+ years of assistant branch management and/or supervisory experience within a retail banking environment.
• Demonstrated success in coaching, training, and developing team members while driving performance and achieving business objectives.
• Strong operational and risk management expertise, including experience overseeing compliance, audits, policies, procedures, and daily financial center operations.
• Excellent client service skills, with a proven ability to resolve complex client concerns and build lasting customer relationships.
• Experience growing deposits and new account acquisition through proactive outreach, relationship management, and business development activities.
• Strong organizational, prioritization, and multitasking skills, with the ability to effectively manage multiple responsibilities in a fast-paced environment.
• Fluent in both English and Spanish

Role Specific Work Experience

• 3+ Years Required; 5+ Years Preferred

Educational Requirements

• Vocational and/or Technical Education Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

4IC

Posting End Date

9/21/26