Assistant Financial Center Manager

EverBank N.A.; Coral Gables (FL); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

401(k) savings

Wellness & voluntary benefits

Life and Disability Insurance

Job summary

EverBank, N.A. in Coral Gables, FL is seeking an Assistant Financial Center Manager to lead retail banking operations, risk management, new accounts, and customer experiences, stepping in for the Financial Center Manager as needed. You will coach staff, foster partnerships, ensure regulatory compliance, and drive growth in deposits and loan origination.

Fluent English and Spanish are required; 4+ years in assistant branch management preferred. Posting ends 9/25/26.

Qualifications

• 4+ years of assistant branch management and/or supervisory experience within a retail banking environment.
• Coaching, training, and developing team members while driving performance.
• Strong operational and risk management expertise, including experience overseeing compliance, audits, policies, procedures, and daily financial center operations.
• Excellent client service skills with a proven ability to resolve complex client concerns and build lasting customer relationships.
• Experience growing deposits and new account acquisition through proactive outreach, relationship management, and business development activities.
• Fluent in English and Spanish.

Responsibilities

• Oversee daily operations and ensure compliance with policies and procedures.
• Manage risks and safeguard assets; liaise with stakeholders for improvements.
• Drive initiatives to attract new clients and expand deposit accounts.
• Facilitate loan origination processes with underwriting teams.
• Provide staff training, coaching, and development to associates.

Skills

Branch management

Coaching & training

Risk & compliance

Customer service

Deposits growth

Spanish bilingual

Time management

Education

Vocational/Technical

Job description

Assistant Financial Center Manager
The Assistant Financial Center Manager supports a retail financial center in operations, risk management, new accounts, and ensures exceptional customer experiences. The role encompasses overseeing daily operations, managing risks, fostering new accounts and deposits growth, facilitating loans, introducing strategic partnerships, providing staff training, coaching, and development, and supporting the financial center in the absence of the Manager.
Key Responsibilities and Duties

• Ensures every client interaction reflects the Bank's commitment to excellence. Addresses client inquiries, concerns, and complaints promptly and professionally.
• Assumes managerial responsibilities in the absence of the Financial Center Manager. Ensures continuity of operations and adherence to established protocols. Collaborates with team members to maintain a positive and productive work environment.
• Implements strategies to enhance client satisfaction and loyalty.
• Oversees daily operations to ensure efficiency and compliance with regulatory standards. Identifies and mitigates operational risks to safeguard the Bank's assets and reputation. Collaborates with internal stakeholders to implement operational improvements.
• Adheres specifically to all bank policies and procedures, including Federal and State regulations and laws.
• Drives initiatives to attract new clients and expand deposit accounts. Promotes various deposit products and services to meet clients' financial needs. Analyzes market trends and competitor activities to develop effective growth strategies.
• Facilitates loan origination processes, including application processing and approval. Work closely with underwriting teams to ensure timely and accurate loan decisions.
• Educates clients on loan products, terms, and eligibility criteria.
• Cultivates and maintains strategic partnerships with local businesses and organizations. Identifies opportunities for collaboration to enhance the Bank's market presence and offerings. Acts as a liaison between the Bank and external partners to facilitate mutual growth; effectively partners with all lines of business including commercial, and multifamily lending groups.
• Provides comprehensive training to associates on banking products, procedures, and delivering excellent client service. Mentors, develops, and coaches team members to foster their professional growth and performance.

Minimum Qualifications

• 4+ years of assistant branch management and/or supervisory experience within a retail banking environment.
• Demonstrated success in coaching, training, and developing team members while driving performance and achieving business objectives.
• Strong operational and risk management expertise, including experience overseeing compliance, audits, policies, procedures, and daily financial center operations.
• Excellent client service skills, with a proven ability to resolve complex client concerns and build lasting customer relationships.
• Experience growing deposits and new account acquisition through proactive outreach, relationship management, and business development activities.
• Strong organizational, prioritization, and multitasking skills, with the ability to effectively manage multiple responsibilities in a fast-paced environment.
• Fluent in both English and Spanish

Role Specific Work Experience

• 3+ Years Required; 5+ Years Preferred

Educational Requirements

• Vocational and/or Technical Education Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Posting End Date: 9/25/26

Pay Range

$32 - $44

Pay & Benefits Summary

EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company:

• 401(k) savings
• Additional wellness & voluntary benefits

Additional Company-provided benefit options (subject to plan terms):

• Life and Disability Insurance

Job Description Disclaimer

This job description is not intended to be a comprehensive list of duties, responsibilities or activities that are required to perform this job. Duties, responsibilities and activities may change without notice.

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.