Assistant Field Service Engineer – Installer

Fotona d.o.o.; Irving (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the laser technology industry seeks a Field Service Engineer – Installer. This entry-level position involves hands-on installation of medical and dental laser systems, with comprehensive training provided. Ideal candidates have a degree in Biomedical Engineering and are passionate about technology and customer service.

Benefits

Competitive pay based on experience

Excellent benefits package, including Medical and Insurance

401(k) with matching contributions

Career development opportunities

Qualifications

• Bachelor’s degree in Biomedical Engineering or related field is required.
• Customer service experience is preferred.
• Knowledge in troubleshooting and repairing electronic equipment is essential.

Responsibilities

• Travel to install high-tech medical lasers at customer locations.
• Provide basic operation training to customers after installation.
• Troubleshoot and resolve technical issues during installations.

Skills

Problem-solving

Customer service

Technical analysis

Education

Bachelor’s degree in Biomedical Engineering

Education in electronics or related field

Job description

Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dentallasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.

Fotona is currently seeking a Field Service Engineer – Installer for an entry-level role designed for individuals who are passionate about technology, problem-solving, and hands-on work. In this position, you will be responsible for the installation and setup of high-tech medical and dental lasers systems at customer locations. Comprehensive training on our laser systems will be provided.

Responsibilities:

• Travel to new customer locations for installations.
• Provide basic operation training to customers post-installation.
• Troubleshoot and resolve any technical issues that arise during the installation process.
• Ensure proper compliance with company and safety standards during installations.

Education & Experience:

• Bachelor’s degree in Biomedical Engineering degree or a related field.
• Education with electronics, biomedical engineering, or similar preferred.
• Customer service experience.

Additional Requirements:

• Ability to travel up to 75%.
• Ability to work flexible hours, including some evenings and weekends.
• Ability to lift and carry up to 50 lbs. though not on a daily basis, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters.
• Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods.
• Ability to analyze, test, and repair electronic equipment.

Compensation:

• Competitive pay based on experience.
• Excellent benefits package including Medical, Dental, Vision and Life Insurance.
• 401(k) with matching.
• Opportunity to develop and grow a career within a fast-growing and industry-leading company.

*Fotona is an equal-opportunity employer