Assistant Field Service Coordinator

Caterpillar; Illinois; On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Incentive bonus

Career development

Job summary

Caterpillar is seeking an Assistant Field Service Coordinator to provide first-line support, coordinate services, and resolve issues across a fleet of Caterpillar machines in Edwards, IL. The role involves ordering parts, liaising with customers, and ensuring equipment software and hardware are up to date.

The position is onsite five days a week and offers a comprehensive benefits package. Relevant experience with heavy equipment fleet management, autonomous and diesel machines, and GPS/Trimble

Qualifications

• Experience with heavy equipment fleet management repairs.
• Experience with autonomous machines.
• Experience with diesel machines.
• Knowledge of the software and hardware inside machines is a plus.

Responsibilities

• Provide first-line support and coordinate services for Caterpillar equipment.
• Resolve repairs and document customer communications clearly.
• Order parts and supplies as needed and liaise with customers.
• Work with product groups to keep software/hardware up to date on equipment.

Skills

Fleet management

Autonomous machines

Diesel machines

GPS Trimble

Parts ordering

Job description

## Assistant Field Service CoordinatorApply: Edwards, Illinois: Full time: Posted Today: R0000403609**Career Area:**Product Support**Job Description:****Your Work Shapes the World at Caterpillar Inc.**When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world. **Job Summary:**Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services. This is a Mechanic role, so the ability to work with vendors, order necessary parts and supplies, as well as work with Diesel Machines. Working on the vast fleet of Caterpillar products. **What You Will Do:** * Addressing fleet maintenance issues and resolving repairs to machines. Ensuring all customer communication is clearly documented.* Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.* Identifying issues and determining appropriate course of action for effective resolution.* Working with the product groups to ensure all technical software and hardware are up to date and installed on equipment* Understand prime product or component health or status, if action is needed, and required next steps. **What You Will Have:** **Customer Focus:** Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. **Data Gathering & Analysis:** Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment. **Service Excellence:** Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. **Decision Making and Critical Thinking:** Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. **Problem Solving:** Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. **Relationship Management:** Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.**Considerations For Top Candidates:** * Experience working with and supporting Heavy Equipment Fleet Management Repairs. This is Required for this position* Experience working with Autonomous Machines* Experience working with Diesel Machines* Experience not only with Machines, but the Software, Hardware and the Technology that goes inside the Machines.* GPS and Trimble experience is a huge plus* Ability to order parts and supplies and working with the customers **What You Will Get:**Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us. **About Caterpillar:**Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.### ### **Summary Pay Range:**$81,370.00 - $122,060.00Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.**Benefits:**Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.* Medical, dental, and vision benefits\\** Paid time off plan (Vacation, Holidays, Volunteer, etc.)\\** 401(k) savings plans\\** Health Savings Account (HSA)\\** Flexible Spending Accounts (FSAs)\\** Health Lifestyle Programs\\** Employee Assistance Program\\** Voluntary Benefits and Employee Discounts\\** Career Development\\** Incentive bonus\\** Disability benefits* Life Insurance* Parental leave* Adoption benefits* Tuition Reimbursement \\* These benefits also apply to part-time employees### ### This position requires working onsite five days a week.### Visa Sponsorship is not available for this position.**Posting Dates:**November 3, 2026 - November 10, 2026Any offer of employment is conditioned upon the successful completion of a drug screen.Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.