Assistant Field Service Coordinator

Caterpillar; Illinois; On-site; USD 81,000 - 122,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k savings plans

Health Savings Account (HSA)

FSAs

Job summary

Caterpillar is seeking a Mechanic for Cat Digital’s Product Support in Illinois. The role focuses on supporting a vast fleet of Caterpillar machines, coordinating services, and solving technical issues across Diesel Machines and related software/hardware.

You will work with vendors and customers to ensure timely parts orders and effective maintenance. The position emphasizes hands-on problem solving, data gathering, and clear documentation to support continuous uptime across a diverse equipment

Qualifications

• Customer focus and satisfaction as a primary consideration in business decisions.
• Ability to gather and synthesize data from multiple stakeholders to reach conclusions.
• Knowledge of customer service concepts and how to meet/exceed expectations.
• Ability to analyze situations and make productive decisions based on informed judgment.

Responsibilities

• Address fleet maintenance issues and resolve repairs on machines; document all customer communications.
• Answer inbound customer service inquiries and provide health analysis or troubleshooting as needed.
• Identify issues and determine appropriate course of action for resolution.
• Collaborate with product groups to ensure software/hardware updates are installed on equipment.
• Understand product or component health and identify required next steps.

Skills

Customer focus

Data analysis

Service excellence

Decision making

Problem solving

Relationship management

Tools

GPS

Trimble

Job description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services. This is a Mechanic role, so the ability to work with vendors, order necessary parts and supplies, as well as work with Diesel Machines. Working on the vast fleet of Caterpillar products.

What You Will Do:

• Addressing fleet maintenance issues and resolving repairs to machines. Ensuring all customer communication is clearly documented.
• Answering inbound customer service inquiries. Providing health analysis or troubleshooting and redirecting them when appropriate.
• Identifying issues and determining appropriate course of action for effective resolution.
• Working with the product groups to ensure all technical software and hardware are up to date and installed on equipment
• Understand prime product or component health or status, if action is needed, and required next steps.

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Considerations For Top Candidates:

• Experience working with and supporting Heavy Equipment Fleet Management Repairs. This is Required for this position
• Experience working with Autonomous Machines
• Experience working with Diesel Machines
• Experience not only with Machines, but the Software, Hardware and the Technology that goes inside the Machines.
• GPS and Trimble experience is a huge plus
• Ability to order parts and supplies and working with the customers

What You Will Get:

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

About Caterpillar:

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Summary Pay Range:

$81,370.00 - $122,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week. Visa Sponsorship is not available for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.