Assistant Family Experience Director

Phoenix Senior Living; Springfield (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

The Bungalows at Chesterfield Village is seeking an Assistant Family Experience Director to join their team. The AFED reports directly to the Wellness Director and leads day-to-day operations for Assisted Living and Memory Care, ensuring a wellness-focused approach across emotional, physical, social, and intellectual needs.

Shifts are Monday–Friday with every other weekend required, and responsibilities include supervision, planning, and participation in resident activities to support overall

Qualifications

• Associate degree in Business Administration, Human Resources Administration, Gerontology or related field preferred.
• 1–3 years department supervisory experience in senior living or skilled nursing.
• Demonstrated leadership capabilities.
• Extensive knowledge and experience in Assisted Living industry and Dementia care.

Responsibilities

• Schedule, organize and manage the Assisted Living and Memory Care neighborhoods in accordance with laws and Phoenix standards.
• Assist with developing and monitoring Personalized Service Plans (PSP) and daily assignments.
• Support resident care information records and staffing level assessments.
• Participate with Program & Outreach Director to ensure wellness-centered activities and resident engagement.

Skills

Leadership

Scheduling

MS Office

Time management

Communication

Risk management

Education

Associate degree in gerontology or related

Job description

Description

The Bungalows at Chesterfield Village is seeking an Assistant Family Experience Director to join their team!

The Assistant Family Experience Director reports directly to the Wellness Director.

Shift Details Mon-Fri ; Every other weekend required

Purpose

The Assistant Family Experience Director is responsible for providing leadership and management support of the Assisted Living, Memory Care, and Programming. The AFED is a working leader in the day to day operations directly supervising and assisting the Assisted Living and Memory Care team. This position promotes and integrates the philosophy of Phoenix Senior Living to incorporate wellness in all aspects of the seniors’ lives we serve through ensuring all dimensions (emotional, sense of purpose, physical, social, intellectual and spiritual) are incorporated into the services we provide and embrace.

Principle Duties and Responsibilities

Scheduling

Resident Care

• Supports with the Planning, organizing, developing the overall management of the Assisted Living and Memory Care neighborhood(s) in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations
• Assist with facilitating the Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices
• Assist with maintaining updated Resident Service Information (via book and/or electronic database) according to Phoenix policy
• Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels
• Participates with the Program & Outreach Director to ensure a variety of appropriate and personalized activities which incorporates all dimensions wellness and are available through the day and evening with resident care associate participation

Understands the recognition of resident changes in condition, takes appropriate action

Skills and Abilities

• Demonstrated ability to schedule, orientate and train staff
• Understanding of infection control procedures
• Demonstrate the ability to Plan and Organize
• Demonstrate the ability to Multi task and Manage Stress
• Proficient in using MS Office
• Understands and assist with development and implementation of Personalized Service Plans
• Understands advanced directives and end-of-life care
• Understands and embraces the assisted living philosophy
• Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
• Is proficient in time management skills and adherence to deadlines
• Has exceptional grammar and documentation skills
• Understands basic concepts of risk management

Skills and Abilities

• Demonstrated ability to schedule, orientate and train staff
• Understanding of infection control procedures
• Demonstrate the ability to Plan and Organize
• Demonstrate the ability to Multi task and Manage Stress
• Proficient in using MS Office
• Understands and assist with development and implementation of Personalized Service Plans
• Understands advanced directives and end-of-life care
• Understands and embraces the assisted living philosophy
• Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
• Is proficient in time management skills and adherence to deadlines
• Has exceptional grammar and documentation skills
• Understands basic concepts of risk management

Requirements

• Education: Associate degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.
• 1 – 3 years department supervisory experience in senior living/skilled nursing as well as demonstrated supervisory skills which may include supervising and responsibility of shift/daily operations
• Must have demonstrated Leadership capabilities
• Extensive knowledge and experience in Assisted Living industry and Dementia care

Physical Requirements

Associate may stand / walk: Hours at one time: 0 - 2 Total hours/ day: 4 – 6

Associate may sit: Hours at one time: 0 - 1 Total hours/ day: 2 – 4

Associate may drive: 30-60 minutes, 1 - 2 times a week

Associate will support / assist: (Maximum lbs) Frequency: 100 lbs Occasionally: 200 lbs

Associate will lift / carry (Maximum lbs) Frequency: 40 lbs Occasionally: 70 lbs Height of lift: 3 – 4 feet Distance of carry: 30 yards

Associate Will Use Hands For Repetitive: Simple grasping, pushing, and pulling, fine manipulation

Associate Should Be Able To: Bend: Frequently Squat: Frequently Kneel: Frequently Climb:Frequently Reach:Occasionally, 3 feet