Assistant Family Experience Director

The Retreat at Canton

Canton (GA)

On-site

USD 55,000 - 75,000

Full time

12 days ago

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Job summary

The Retreat at Canton is seeking an Assistant Family Experience Director to lead and manage the Assisted Living and Memory Care programs. You will supervise staff, develop and monitor Personalized Service Plans, and align daily activities with the wellness philosophy of Phoenix Senior Living.

Reporting to the Wellness Director, you will promote holistic care, coordinate scheduling, and ensure compliance with state regulations while fostering a compassionate, resident-centered environment.

Qualifications

Education: Associate degree in Business Administration, Human Resources Administration, Gerontology or related field preferred.
1–3 years supervisory experience in senior living and demonstrated leadership.
Extensive knowledge and experience in Assisted Living and Dementia care.

Responsibilities

Lead and manage Assisted Living and Memory Care operations.
Supervise and support day-to-day staff in AL and Memory Care.
Coordinate planning and development of PSPs and activities.
Ensure compliance with policies, regulations and Phoenix Senior Living standards.
Promote wellness across emotional, physical, social, intellectual and spiritual dimensions.

Skills

Leadership

Scheduling

Staff training

Infection control

Time management

MS Office

Personalized Service Plans

End-of-life care knowledge

Knowledge of state regulations

Education

Associate degree in Business Administration / Gerontology / related

3 years supervisory experience in senior living

Leadership capabilities

Experience in Dementia care

Tools

MS Office

Job description

Description

The Retreat at Canton is seeking an Assistant Family Experience Director to join their team!

The Assistant Family Experience Director reports directly to the Wellness Director.

Shift Details

Mon-Fri ; Weekends as needed

PURPOSE

Scheduling

The Assistant Family Experience Director is responsible for providing leadership and management support of the Assisted Living, Memory Care, and Programming. The AFED is a working leader in the day to day operations directly supervising and assisting the Assisted Living and Memory Care team. This position promotes and integrates the philosophy of Phoenix Senior Living to incorporate wellness in all aspects of the seniors’ lives we serve through ensuring all dimensions (emotional, sense of purpose, physical, social, intellectual and spiritual) are incorporated into the services we provide and embrace.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Scheduling

Resident Care

Supports with the Planning, organizing, developing the overall management of the Assisted Living and Memory Care neighborhood(s) in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations
Assist with facilitating the Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices
Assist with maintaining updated Resident Service Information (via book and/or electronic database) according to Phoenix policy
Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels
Participates with the Program & Outreach Director to ensure a variety of appropriate and personalized activities which incorporates all dimensions wellness and are available through the day and evening with resident care associate participation

Understands the recognition of resident changes in condition, takes appropriate action

SKILLS AND ABILITIES

Scheduling

Demonstrated ability to schedule, orientate and train staff
Understanding of infection control procedures
Demonstrate the ability to Plan and Organize
Demonstrate the ability to Multi task and Manage Stress
Proficient in using MS Office
Understands and assist with development and implementation of Personalized Service Plans
Understands advanced directives and end-of-life care
Understands and embraces the assisted living philosophy
Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
Is proficient in time management skills and adherence to deadlines
Has exceptional grammar and documentation skills
Understands basic concepts of risk management

Requirements

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Education: Associate degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.
1 – 3 years department supervisory experience in senior living/skilled nursing as well as demonstrated supervisory skills which may include supervising and responsibility of shift/daily operations
Must have demonstrated Leadership capabilities
Extensive knowledge and experience in Assisted Living industry and Dementia care

SKILLS AND ABILITIES

Scheduling

Demonstrated ability to schedule, orientate and train staff
Understanding of infection control procedures
Demonstrate the ability to Plan and Organize
Demonstrate the ability to Multi task and Manage Stress
Proficient in using MS Office
Understands and assist with development and implementation of Personalized Service Plans
Understands advanced directives and end-of-life care
Understands and embraces the assisted living philosophy
Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
Is proficient in time management skills and adherence to deadlines
Has exceptional grammar and documentation skills
Understands basic concepts of risk management