Assistant Facility Manager

CARCARE AAA Car Care Centers, LLC; Charlotte (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) plan with company match

Paid time off (PTO) & holidays

Life insurance

Disability coverage

Dental & vision insurance

Employee assistance program

Job summary

The Auto Club Group (ACG) in Charlotte, NC is seeking an Assistant Manager to support the Facility Manager in daily automotive service center operations, drive performance, coach staff, manage workflow, and uphold excellent customer service. Requirements: high school diploma or GED, valid driver’s license, at least 1 year in automotive systems, and proven leadership plus financial/operational analysis skills.

Bachelor’s degree preferred.

Qualifications

• Requires a high school diploma or GED; valid driver’s license.
• At least 1 year of experience with automotive or truck systems.
• Ability to analyze financial and operational data and make decisions.
• Proven leadership, teamwork and relationship-building skills.
• Strong communication with employees, customers and leadership.
• Results-driven in a fast-paced environment with multiple priorities.

Responsibilities

• Support daily shop operations, including financial performance, expenses, inventory and workflow.
• Monitor business results and help drive productivity, revenue and profitability.
• Supervise and coach Service Advisors and team members to meet performance expectations.
• Partner with Facility Manager on employee development, performance management and policy compliance.
• Resolve customer concerns and maintain high customer satisfaction.
• Promote safety compliance and assist with investigations and corrective actions.
• Help ensure location meets objectives and drives overall business performance.

Skills

Leadership

Communication

Customer service

Financial analysis

Operations analysis

Relationship building

Sales experience

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Job Type: Full time Exempt/Non Exempt: Salary

Schedule / Shift: Service center hours are Monday–Friday, 7:30 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m. Schedule and shift assignments will depend on the position.

Position Summary: As an Assistant Manager, you’ll support the Facility Manager in overseeing the daily operations of the automotive repair facility. This role is responsible for helping drive operational performance, supporting team development, managing workflow, and ensuring a high level of customer service. The Assistant Manager helps monitor key business metrics, assist with employee coaching and development, and provide leadership and operational support to ensure efficient shop operations and a positive customer experience.

Key Responsibilities

• Support daily shop operations, including financial performance, expenses, inventory, and workflow.
• Monitor business results and help drive productivity, revenue, and profitability goals.
• Supervise and coach Service Advisors and other team members to meet performance and customer service expectations.
• Partner with the Facility Manager on employee development, performance management, and policy compliance.
• Resolve customer concerns and maintain a high level of customer satisfaction.
• Promote safety compliance and assist with incident investigations and corrective actions.
• Help ensure the location meets operational, customer service, and business objectives.
• Partner with the Facility Manager to drive customer satisfaction, employee engagement, productivity, volume, revenue, gross profit, and overall business performance.

Qualifications

• Required: High school diploma, GED, and/or technical school certification required.
• Valid driver's license required.
• At least 1 year of experience working with automotive or truck systems.
• Ability to analyze financial and operational data, identify opportunities and risks, and make sound business decisions.
• Proven leadership, teamwork, and relationship-building skills.
• Strong communication skills with the ability to work effectively with employees, customers, business partners, and leadership.
• Results-driven and able to perform in a fast-paced environment while handling multiple priorities and challenging situations.
• Preferred: Bachelor’s Degree preferred.
• Previous supervisory or management and/or project management experience.
• Customer service and sales experience.

Work Environment: This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (averaging up to approximately 80 pounds in weight). Frequent standing and walking. Normal or corrected hearing to the level of ability to receive detailed information orally and to accurately understand normal conversations, both in person and on the telephone.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation: Assistant Facility Managers will earn a competitive annual salary of $55,000 - $70,000 with monthly bonus potential based on performance.

Benefits

• Health & Wellness Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Financial Protection & Insurance Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Time Off & Leave Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Career Growth & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG). Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Additional Perks Complimentary AAA membership with roadside assistance and travel discounts. Adoption assistance program.

Company Culture

Who We Are

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Equal Opportunity & Accommodations

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to [e-mail] indicating the accommodation / assistance needed and a member of the Talent Acquisition Team will follow up to assist you within 2 business days.