Assistant Facilities Manager

Macro; New York (NY); On-site; USD 60,000; Full time

Job summary

A leading company in facilities management is seeking an Assistant Facilities Manager in New York. This role involves ensuring high-quality service delivery, managing client relationships, and overseeing operational compliance. Ideal candidates will have relevant experience and strong interpersonal skills to thrive in a dynamic environment.

Qualifications

• Experience in facilities management or similar customer-facing role.
• Strong interpersonal skills to effectively communicate with stakeholders.
• Proactive and willing to seek out opportunities for improvement.

Responsibilities

• Ensure delivery of exemplary facilities management services.
• Manage relationships with service users and stakeholders.
• Oversee minor works and small project initiatives.

Skills

Client-centric mindset

Interpersonal skills

Organizational skills

Proactive approach

Attention to detail

Education

Relevant qualifications or sufficient relevant experience in FM operations

Job description

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Assistant Facilities Manager Ref: VN305 New York US

About Us

Macro is a recognised global specialist in facilities management, providing cutting-edge services to some of the most prominent brands offering workplace design, helpdesk services, interim property management, and providing solutions to making buildings healthier, smarter and sustainable by using advanced technological solutions.

We are driven by a commitment to excellence in everything we do. Our values—Drive for Better, Delight Customers, Do What’s Right, and Develop People—shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation and technology. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

About the Role

This is a highly professional and proactive customer-facing role, responsible for ensuring the delivery of exemplary facilities management services to the Client, while ensuring compliance and operational efficiency. You will serve as the main contact for colleagues and vendors for all local facilities and workplace management issues. You will play a vital part in managing and developing the relationship with end-to-end service users and key stakeholders to support the operational success of our company.

Maintain customer satisfaction at the highest level by providing a high-quality and proactive service, ensuring all concerns are dealt with effectively and communicated accordingly. Contribute to the growth and success of Macro by assisting the management team with business development and operational activities.

Your responsibilities will include:

• Service Delivery: Instil an ethos of continuous improvement, keeping service delivery fresh and appropriate by quickly reacting to changes to business requirements.
• Client Centricity: Work as a team to ensure the highest standards of service and technical support are delivered. Ensure customer concerns are effectively dealt with.
• Service Excellence: Liaise with facilities service providers, including hospitality, maintenance, cleaning and vending, to ensure the overall service is quality, timely, and seamless.
• Project Management: Oversee the delivery of minor works and small project initiatives such as moves and churn, ensuring they are executed efficiently and to the highest standards.
• Supplier Management: Work with the Regional Facilities Manager and Supply Chain Business partner to manage supplier contracts, ensuring quality services, value for money and innovative service is provided. Undertake Macro contractual, compliance, and technical audits of supplier services.
• Reporting and Compliance: Responsible for service and contract compliance, ensuring all services meet Client requirements and standards. Complete inputs for monthly reports, quality audits of hard and soft services, and compliance requests. Prepare, manage, and review business continuity plans and actively participate in Client’s BCP and disaster recovery plans.
• Budget Management: Work with the Facilities Manager to manage and control the budget, achieve financial targets, and adhere to financial processes. Produce timely and accurate reports.
• Procurement and Invoicing: Raise purchase orders and process on Macro’s finance system PROACTIS.
• Support Services: Provide cover to main reception, helpdesk, post room or other site services as required. Pick up and deliver mail, and coordinate the shipping and receiving of boxes and letters to and from the office.
• Space Planning: Manage space planning for the office and coordinate the setup for new employees.
• Health, Safety and Quality: Lead workplace health, safety, and environment initiatives for the local office. Involved in weekly site audits and monthly Health & Safety inspections, handling escalations.
• Onboarding: Coordinate setups for all new employees and assist with orientation.

About You

To thrive in this role, the ideal candidate will need to demonstrate a blend of technical knowledge, interpersonal skills, and strong organisational ability.

• Relevant qualifications or sufficient relevant experience and knowledge of FM operations.
• Strong interpersonal skills to effectively communicate with stakeholders.
• Client-centric mindset with a genuine desire to provide customer service excellence.
• Experience in facilities management or similar related customer-facing role.
• Organisational skills enabling exceptional time management to manage conflicting priorities.
• Proactive and willing to seek out opportunities for improvement.
• Confidence in using different systems and platforms.
• Adaptable and flexible approach to respond in a dynamic environment.
• Resilience in managing unexpected challenges while maintaining service excellence.
• Attention to detail with a meticulous approach to service, compliance, reporting, and project management.
• First aid training.
• Fire safety training.

Salary is $60,000 annually.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact [e-mail] to speak to a member of our team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Facilities Services

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