Assistant Facilities Manager

Topgolf Payroll Services; Hillsboro (OR); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision coverage

401(k) with team member match

Free mental well-being platform (for those who qualify)

Job summary

Topgolf Payroll Services in Hillsboro is seeking a Facilities Operations Manager to support daily maintenance operations and lead the Facilities Team. The ideal candidate will have over 3 years of maintenance experience, with a focus on supervisory roles.

The role includes managing costs, ensuring compliance with regulations, and proactively addressing maintenance issues. Benefits include health coverage and free play at Topgolf locations.

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Qualifications

• 3+ years of maintenance experience, with at least 1 year of recent supervisory experience.
• Experience in building maintenance, equipment repair, and facilities systems.
• Must have a clean driving record.
• Availability to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Support the Facilities Manager in day-to-day operations.
• Monitor equipment operation and proper use throughout the venue.
• Ensure safety, health, and environmental policies and procedures are maintained.
• Proactively address maintenance issues before they impact guests.

Skills

Maintenance experience

Supervisory experience

Communication skills

Time management

Organizational skills

Education

High school diploma or equivalent

Job description

WHAT YOU WILL DO

Support Facilities Operations

• Support the Facilities Manager in the day‑to‑day operation of the Maintenance Department
• Monitor the operation and proper use of all equipment and systems throughout the venue
• Monitor the use and inventory of spare parts, maintenance supplies, and equipment
• Collaborate with the Operations team on building and grounds maintenance priorities

Lead and Develop the Team

• Coach, develop, and drive engagement with Facilities Team members and Porters
• Ensure all team members are adequately trained, properly equipped, and held to a high standard
• Delegate tasks clearly and follow up to ensure timely, quality completion
• Support hiring, scheduling, and onboarding of Facilities team members

Manage Costs and Compliance

• Control department budgets and spending within established guidelines
• Maintain all safety, health, and environmental policies and procedures
• Ensure all city, county, state, and federal maintenance regulations are met
• Maintain a clean driving record and manage equipment and supply vendors responsibly

Uphold Safety and Standards

• Proactively identify and address maintenance issues before they impact guests or team members
• Ensure facilities standards consistently support the overall guest experience
• Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring

CORE COMPETENCIES FOR SUCCESS

Drives Results

• Consistently achieving results, even under tough circumstances
• Pushes the Facilities team to complete maintenance and repair work to a high standard and on time
• Maintains focus on venue condition goals even during high‑demand or short‑staffed periods
• Fosters a sense of urgency in the team for resolving issues before they impact the guest experience
• Shows determination in the face of complex repairs, equipment failures, or competing priorities

Ensures Accountability

• Monitors maintenance task completion and holds Team members accountable for quality and standards
• Accepts responsibility for department performance and takes action when results slip
• Ensures full compliance with safety, health, and regulatory requirements at all times
• Follows through on commitments to the Facilities Manager, Operations team, and vendors

Customer Focus

• Addresses gaps in the team's ability to meet the facility standards that directly impact the guest experience
• Ensures maintenance issues are resolved before they affect guests or the overall venue experience
• Holds team members accountable for completing work that supports a safe, clean, and guest‑ready venue
• Aligns Facilities operations and daily priorities to support outstanding guest experiences

Plans and Aligns

• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency
• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning
• Aligns Facilities priorities and daily work plans with the needs of the broader Operations team
• Balances preventive maintenance tasks with reactive repair demands in a high‑volume environment

QUALIFICATIONS

• 3+ years of maintenance experience, with at least 1 year of recent supervisory experience
• Experience in building maintenance, equipment repair, and facilities systems
• High school diploma or equivalent
• Must have a clean driving record
• Excellent communication, time management, and organizational skills
• A high level of self‑awareness, receptivity to change, and integrity
• Availability to work varied shifts, including evenings, weekends, and holidays
• Must be 21 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Ability to sit occasionally for administrative and scheduling tasks including computer and keyboard use; stand and walk frequently throughout the shift; speak and listen clearly; visual acuity; lift and carry items up to 50 lb; bend, stoop, kneel, crouch, and reach overhead; work at varying heights; navigate tight spaces; grip hand tools; operate motorized equipment; work in extreme temperatures; work in high noise levels requiring hearing protection.

BENEFITS

• Free Play & 1/2 price food
• Health, dental, vision coverage
• 401(k) with team member match
• Free mental well‑being platform (for those who qualify)

ADA Statement

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status, in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.