Assistant Executive Housekeeper - Suites at Fall Creek

MasterCorp; Branson (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full benefits package

Competitive pay

Job summary

MasterCorp, Inc. is seeking an Assistant Executive Housekeeper (AEH) in Branson, MO to lead site housekeeping operations, ensuring quality and timeliness under the EH and budget constraints.

The AEH will coach staff, manage schedules, monitor hours, and drive engagement and safety across the team. The role requires strong English communication, leadership skills, and hospitality experience; a Bachelor’s degree is preferred and Microsoft Office proficiency is expected.

Qualifications

• Requires high school diploma or equivalent; bachelor’s degree preferred.
• Two years of related experience with progressive responsibility.

Responsibilities

• Create and post schedules by Thursday 5:00 PM; assign tasks to housekeepers and supervisors.
• Monitor hours to align with budgeted hours.
• Supervise housekeeping operations in absence of Executive Housekeeper.
• Conduct weekly training and monthly staff meetings.
• Interview, select, and onboard new team members; provide orientations.
• Manage inventory and report maintenance issues; ensure safety compliance.

Skills

Leadership & supervision

English communication

Bilingual Spanish (a plus)

Education

High School diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Job description

Assistant Executive Housekeeper - Suites at Fall Creek

Branson, MO 65616

MasterCorp

Join Our Team at MasterCorp, Inc.!

At MasterCorp, Inc., we provide exceptional service and innovative solutions in the hospitality industry. As a leader in our field, we believe in the power of teamwork, integrity, and a commitment to excellence. Our dynamic and inclusive workplace fosters growth, creativity, and the opportunity to make an impact. We are looking for passionate and driven individuals to join our team and help us continue to deliver outstanding results for our clients.

Start your hospitality career with MasterCorp, the leader in housekeeping and hospitality services! Join a team of dedicated, passionate individuals and enjoy competitive pay along with a full benefits package.

What We're Looking For:

Friendly, enthusiastic, and hard-working individuals who are passionate about hospitality and committed to providing exceptional service, ensuring guests feel safe and cared for during their vacation.

Position Overview:

The Assistant Executive Housekeeper (AEH) is a second level manager who plays a key role in the management of the site housekeeping operations, helping to meet quality standards and timeliness goals through the directing of team members. The AEH is fully responsible for all site operations in the absence of Executive Housekeeper (EH). This position is responsible for assisting the EH in meeting site budget and maintaining a positive working relationship with clients and associates. They also help to ensure team members adhere to established standards, and the site assets are maintained.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create and post schedules by 5:00 PM every Thursday; assigns daily tasks and assigns work to housekeepers, housepersons, and supervisors.
• Adjust work of employees based on needs, callouts, etc.
• Monitor daily work hours to ensure compliance with budgeted hours.
• Follow directives of site leader in his/her absence
• Exemplify a sense of urgency with entire team to ensure all units get turned on time.
• Inspect rooms and common areas to ensure cleanliness standards.
• Retrieve housekeepers to address any areas that need to be re-cleaned.
• Conduct weekly report cards for housekeeping staff and MSI reports of Supervisors.
• Contribute to establishing a welcoming culture of engagement and inclusion.
• Provide timely response to associate concerns by addressing them directly or referring them to others who can assist.
• Provide ongoing performance feedback to Housekeepers, Housemen, and Supervisors.
• Consistently enforce established policies and procedures.
• Coach housekeepers to reach productivity standards.
• Assist in performance management of team members including coaching and counseling team members.
• Recommend discipline and termination of staff when necessary.
• Conduct performance reviews.
• Set recurring schedule for MasterTalk and STS in accordance with established SOPs; enthusiastically facilitates sessions engaging with staff at all levels
• Conduct weekly training meetings with supervisors and monthly meetings with all staff.
• Finalize the day in the Mastermind system.
• Interview, select, and onboard new team members.
• Perform new hire orientations for new team members; ensures 7-Steps to Clean training is effectively delivered within established guidelines.
• Build a positive rapport with the resort management team and attends resort meetings.
• Manage inventory, conducting weekly inventory counts and orders replenishments.
• Report unit maintenance issues.
• Maintain vehicle maintenance logs.
• Assist in solving guest complaints promptly.
• Conduct safety meetings and ensures staff follows day-to-day safety rules and procedures.
• Handle workers compensation issues and reporting.
• Work irregular hours.
• Comply with Resort Operations 15 Non-negotiables without fail
• MasterMind Mobile must be used to update room status updates for all Housekeepers and Supervisors.
• Other duties as assigned.

Experience and Education Requirements:

• High School Diploma or equivalent combination of education and experience
• Bachelor’s Degree preferred
• Two years of experience directly related to the job with progressive responsibility.
• A proven track record of driving strong performance and key field operations metrics.
• Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
• Computer Skills: Working knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
• Travel: Rarely – on average 5% of travel on a quarterly basis
• A valid driver's license will be required for certain locations.

The Assistant Executive Housekeeper is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

Physical Requirements:

This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.

Full Time