Assistant Executive Housekeeper

Embassy Suites by Hilton Knoxville Downtown; Knoxville (TN); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Kana Hotel Group is seeking a Housekeeping Supervisor to oversee housekeeping and laundry operations at a large, multi-use property. You will schedule staff, evaluate equipment, and assist in budgeting while maintaining high standards of cleanliness and guest satisfaction.

The role requires prior supervisory experience, strong communication skills, and flexibility to work nights, weekends, and holidays. Opportunity for growth within a service-oriented hospitality group.

Qualifications

• High school diploma or GED required.
• Minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility required.
• Minimum of 2 years supervisory experience.
• Excellent written and verbal communication skills.
• Must be flexible with working nights, weekends, and holidays.

Responsabilités

• Supervise housekeeping and laundry staff: hiring recommendations, terminations, disciplinary action, evaluations, training and development.
• Schedule staff according to labor standards and forecasted occupancy.
• Manage contract labor relationships and training for contract staff.
• Evaluate equipment and arrange repairs or replacements with other managers.
• Assist General Manager in annual department budget development and monitoring.
• Maintain room quality and cleanliness across rooms, storage, laundry, restrooms and public areas.
• Compile and report accurate status of guest rooms to front office.
• Oversee all housekeeping duties and maintain productivity and labor cost goals.
• Establish and maintain cost control systems for staffing, linen inventories and cleaning supplies.
• Conduct inventories of linen, supplies and equipment and order as needed.
• Ensure quality services and satisfactory guest relations, including audits and improvements.

Connaissances

Communication skills

Supervisory mindset

Formation

High school diploma or GED

Description du poste

Kana Hotel Group'smission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance

Primary Responsibilities

• Supervise housekeeping and laundry staff: recommend hiring, recommend terminations, performing disciplinary action, performance evaluations, training and development
• Schedule staff according to labor standards and forecasted occupancy and Assigndaily boards to housekeeping team members
• Manages contract labor relationship and needs, training for contract labor positions
• Evaluate equipment including vacuums, washers and dryers, carts, etc. and work with othermanagers if equipment needs repairs or replacement
• Assist General Manager in development of the department's annual budget. Monitor performance against plan
• Maintain room quality based on hotel objectives. Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. Checks VR rooms to make sure they are vacant, clean and ready. Checks storage area to see if there are enough housekeeping supplies
• Compile and report accurate status of guest rooms to front office
• Oversee all housekeeping duties
• Maintain productivity and labor cost goals
• Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
• Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels
• Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
• Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvements
• Other duties as assigned

Education/Experience

• High school diploma or GED required
• Minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility required
• Minimum of 2 years supervisory experience
• Excellent written and verbal communication skills
• Must be flexible with working nights, weekends, and holidays

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.