Assistant Executive Director

Cogir USA; Owings Mills, Northern (MD, KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Growth opportunities

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with company match

Paid Vacation

Holidays

Sick Leave

Employee Assistance Program

Referral Program

Job summary

Cogir Senior Living in Owings Mills, MD seeks an Assistant Executive Director to oversee day-to-day operations, drive occupancy, manage care programs, and serve as HR point of contact with a focus on service excellence for residents.

Working with the Executive Director, the AED will supervise staff, support recruiting and training, manage budgeting and cash flow, and uphold compliance with regulations while maintaining high resident satisfaction and community partnerships.

Qualifications

• Bachelor's degree in business, human services, gerontology, or related field.
• Five or more years of leadership experience in retirement housing, hospitality, or healthcare management.
• Proven history of building sales and meeting financial goals.
• Knowledge of CRM, ATS, and HRIS systems preferred.
• Excellent communication, initiative, and problem-solving skills.
• Must have a valid driver’s license and Maryland Assisted Living license.

Responsibilities

• Assist with all operations, acting as a point of contact for staff, residents, prospects, and community partners.
• Direct oversight of front desk staff, including training and development.
• Support recruiting across departments and maintain a high-functioning team environment.
• Oversee hiring, promotions, and disciplinary actions with a focus on retention of quality personnel.
• Lead onboarding initiatives for new hires.
• Assist leadership in staff and resident support, solving issues proactively.
• Maintain facilities through preventative maintenance and regular inspections.
• Encourage staff creativity to deliver high-quality services economically.
• Ensure high resident satisfaction through quality service delivery.
• Maintain accurate resident records and essential documentation.
• Foster positive relationships with residents, families, employees, and the community.
• Ensure compliance with local, state, and federal regulations and safe living/working conditions.
• Support resident care programs and renewal-retention efforts.
• Assist in budgeting and cash flow management and monitor variances.

Skills

Leadership

Sales & occupancy

Communication

Budgeting

Education

Bachelor's degree in business/human services/gerontology

Tools

CRM

ATS

HRIS

Job description

Description

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

THE COMPANY

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive salary, bonus, and growth opportunities.
• Health, Dental, Vision, and Life Insurance.
• 401K with company match.
• Paid Vacation, Holidays, and Sick Leave.
• Employee Assistance Program,
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Assistant Executive Director (AED) supports the Executive Director with planning, implementing, and evaluating all operations and managing the community's day-to-day operations, including P&L responsibility and serving as the community's sales leader and HR point of contact.

KEY RESPONSIBILITIES

• Assist with all operations, acting as a point of contact for all staff, residents, prospects, community organizations, government agencies, and the public.
• Direct oversight over the front desk staff, including training, supervision, and staff development.
• Support recruiting efforts across all departments, creating and maintaining a highly functioning team environment.
• Oversee all hiring, promotions, disciplinary actions, and termination of employment of employees with attention paid to consistency in the selection
• and retention of quality personnel.
• Lead new hire onboarding initiatives.
• Assist in providing leadership for staff and residents; proactively solves problems and issues.
• Assist in maintaining buildings, grounds, and property through the oversight of preventative maintenance systems and programs, and frequent inspections.
• Assist with fostering creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible.
• Maintain a high degree of resident satisfaction through consistently delivering high-quality services.
• Ensure resident records and charting are current and up to date.
• Maintain positive working relationships with all residents, resident family members, employees, and the business community.
• Comply with all local, state, and federal regulations and focus on creating a safe working and living environment.
• Understand the community's care regulations and support the resident care program.
• Execute the renewal-retention program with existing residents.
• Assist with managing the community’s budget and cash flow, maintaining accountability, aggressively anticipating, and minimizing negative budget variances and deficits.
• Participate in “in-house” sales activities, including prospective resident tours and special events.
• Act as the second property contact for the Cogir Senior Living corporate staff, maintaining positive relationships.
• Assist with maintaining current departmental policies, procedures, and licenses per company, federal, state, and local requirements.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• A bachelor's degree in business, human services, gerontology, or a related field is required.

Experience, Competencies, and Skills:

• At least five (5) years of experience in retirement housing, hospitality, or healthcare management in a leadership role, preferably in a business office, operations, or HR capacity.
• Successful history of building sales and meeting financial goals.
• Knowledge of various computer systems, including CRM, ATS, HRIS, and computer applications, is preferred.
• Keen attention to detail, ability to manage time effectively, strength in initiative, and problem-solving skills.
• Excellent communication skills and the ability to motivate.
• A positive team player mentality and passion for serving seniors!
• Capacity to participate in on-call and weekend rotation.
• Must possess a valid driver's license.
• Must possess a valid Maryland Assisted Living license