Assistant Executive Director

ADP, Inc.; Lake Barrington (IL); On-site; USD 75,000 - 85,000; Full time

Job summary

Dial Senior Living in Lake Barrington, IL is seeking an Assistant Executive Director to support the Executive Director in supervising community operations, ensuring high quality resident care, financial performance, regulatory compliance, and strong resident and team satisfaction.

Responsibilities include strategic oversight, financial records, payroll, HR, admissions coordination, budget management, and timely reporting; provide leadership to staff, maintain open communication with residents

Qualifications

• Degree in business, healthcare administration, or related field.
• 2 to 5 years of experience in management and supervision.
• Knowledge of regulatory requirements for senior living communities.
• Excellent communication and problem-solving skills in a fast-paced environment.

Responsibilities

• Provide support in the strategic direction and daily operational oversight of the community.
• Oversee financial records, including payroll, accounts receivable/payables, and reports.
• Promote open communication with residents, families, and team members; ensure regulatory compliance.
• Coordinate admissions, move-ins and move-outs; maintain partnerships with sales leadership as needed.
• Investigate and resolve resident/family concerns and ensure timely reporting to the Executive Director.

Skills

Operations management

Team leadership

Financial oversight

Regulatory knowledge

Communication skills

Education

Bachelor's degree in business or healthcare administration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lake Barrington, IL, US

Salary Range: $75,000.00 To $85,000.00 Annually

Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives but life to their years.

Position Summary:

The Assistant Executive Director assists the Executive Director in supervision and management of all community operations in line with set policies and procedures. This role works to ensure high quality resident care, operational excellence, financial performance, regulatory compliance, and maintains a high level of resident, family, and team member satisfaction.

Team Member Support

• Provide support in the strategic direction and daily operational oversight of the community.
• Responsible for high level administrative tasks including financial, payroll, human resources, and resident/team satisfaction.
• Foster a culture based on company mission, vision, and values.
• Ensure new regulations or procedures are implemented according to federal, state, and company standards.
• Oversee the maintenance of financial records, including petty cash, accounts receivable and payables, spend-downs, and other financial documents as requested by Dial and within established parameters.
• Assist with organization and compilation of reports and data as required, providing all DSL requested reports and documents in a timely and accurate manner.
• Meet regularly with Executive Director to ensure that Executive Director has up to date and accurate information regarding all property, operational, financial, team member, and resident information.
• Promptly document concerns brought forth by resident families and team, tracking problem resolution progress.
• Collaborate and assist ED as requested to manage annual budget, ensuring financial targets are met and strategies are implemented to improve performance.
• Ensure collection of all rent and services fees by designated date and ensure deposit in bank, as specified by supervisor.
• Address emergencies as they arise.
• Assume on-call responsibilities on a rotational basis and assign on-call responsibilities to other employees on a rotational basis to ensure after-hours response to resident emergencies and physical plant programs.
• Establish and maintain open effective communication with residents, families, team members and DSL home office team.
• Coordinate all details related to the admission process, move-ins and move-outs.
• Positively represent the community to the local area by developing professional contacts in the area and maintaining membership in appropriate community organizations.
• Work in partnership with community Senior Living Advisor to maintain open communication, coordinate tour participation of leadership team, follow up with inquiries and otherwise support sales process as requested by SLA.
• Travel, as needed, for various required company meetings.
• Other duties as requested.

Education, Experience and Other Requirements

• Degree in business, healthcare administration, or related field
• 2 to 5 years of experience in management and supervision

Knowledge, Skills, and Abilities Required

• Demonstrated success in operations management, team leadership, and financial oversight.
• Excellent communication, interpersonal, and problem solving skills in a fast paced environment.
• Strong knowledge of regulatory requirements for senior living communities.
• Understanding of various employment and labor laws, including, but not limited to, Family and Medical Leave Act, Minimum Wage, Equal Employment Opportunity (EEO), ADA, Fair Housing and workers compensation.
• Intermediate or advanced knowledge of or willingness and ability to learn the computer programs used in the company.
• Travel occasionally for meetings or continuing education.
• Promote teamwork in providing services to residents.