Assistant Executive Director

Cogir USA; Hickory (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with company match

Paid Vacation

Holidays

Sick Leave

Employee Assistance Program

Employee Referral Program

Job summary

Cogir Senior Living seeks an Assistant Executive Director to support the Executive Director in planning, implementing, and evaluating operations across a community. You will drive day-to-day operations, oversee P&L, and act as the community's sales leader and HR point of contact.

You will lead onboarding, recruiting, and staffing, while ensuring compliance, resident satisfaction, and strong teamwork in a growth-focused environment.

Qualifications

• The candidate has 5+ years in retirement housing, hospitality, or healthcare management in a leadership role.
• Proven track record of building sales and meeting financial goals.
• Knowledge of CRM, ATS, HRIS and related computer systems.
• Strong attention to detail, time management, initiative, and problem-solving skills.
• Excellent communication and the ability to motivate teams.

Responsibilities

• Assist with operations; serve as a liaison for staff, residents, prospects, organizations, and public.
• Direct oversight of front desk staff; manage training and staff development.
• Support recruiting; build a highly functioning team environment.
• Oversee hiring, promotions, and discipline with focus on consistent selection and retention.
• Lead onboarding for new hires and provide leadership to staff and residents.
• Maintain facilities; oversee preventative maintenance and inspections.
• Foster creativity to deliver high-quality, cost-efficient services to residents.
• Ensure resident records and charting are current and accurate.
• Maintain positive relations with residents, families, employees, and the business community.
• Comply with regulations and ensure a safe work and living environment.
• Support resident care programs and renewal-retention efforts.
• Assist with budget and cash flow, monitor variances and deficits.
• Participate in in-house sales activities, tours, and events.
• Serve as second point of contact for Cogir Senior Living corporate staff.

Skills

Leadership

Sales

Budget management

Communication

Team building

Problem-solving

Staff development

Education

Bachelor's degree in business, human services, gerontology, or a related field

Tools

CRM

ATS

HRIS

Job description

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members.

At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

WHAT WE OFFER

• Competitive salary, bonus, and growth opportunities.
• Health, Dental, Vision, and Life Insurance.
• 401K with company match.
• Paid Vacation, Holidays, and Sick Leave.
• Employee Assistance Program,
• Generous Employee Referral Program and more.

POSITION SUMMARY

The Assistant Executive Director (AED) supports the Executive Director with planning, implementing, and evaluating all operations and managing the community's day-to-day operations, including P&L responsibility and serving as the community's sales leader and HR point of contact.

KEY RESPONSIBILITIES

• Assist with all operations, acting as a point of contact for all staff, residents, prospects, community organizations, government agencies, and the public.
• Direct oversight over the front desk staff, including training, supervision, and staff development.
• Support recruiting efforts across all departments, creating and maintaining a highly functioning team environment.
• Oversee all hiring, promotions, disciplinary actions, and termination of employment of employees with attention paid to consistency in the selection
• and retention of quality personnel.
• Lead new hire onboarding initiatives.
• Assist in providing leadership for staff and residents; proactively solves problems and issues.
• Assist in maintaining buildings, grounds, and property through the oversight of preventative maintenance systems and programs, and frequent inspections.
• Assist with fostering creativity among staff to deliver the highest quality and best services to residents in the most economical manner possible.
• Maintain a high degree of resident satisfaction through consistently delivering high-quality services.
• Ensure resident records and charting are current and up to date.
• Maintain positive working relationships with all residents, resident family members, employees, and the business community.
• Comply with all local, state, and federal regulations and focus on creating a safe working and living environment.
• Understand the community's care regulations and support the resident care program.
• Execute the renewal-retention program with existing residents.
• Assist with managing the community’s budget and cash flow, maintaining accountability, aggressively anticipating, and minimizing negative budget variances and deficits.
• Participate in “in-house” sales activities, including prospective resident tours and special events.
• Act as the second property contact for the Cogir Senior Living corporate staff, maintaining positive relationships.
• Assist with maintaining current departmental policies, procedures, and licenses per company, federal, state, and local requirements.

Requirements

CANDIDATE QUALIFICATIONS

Education:

• A bachelor’s degree in business, human services, gerontology, or a related field is required.

Experience, Competencies, and Skills:

• At least five (5) years of experience in retirement housing, hospitality, or healthcare management in a leadership role, preferably in a business office, operations, or HR capacity.
• Successful history of building sales and meeting financial goals.
• Knowledge of various computer systems, including CRM, ATS, HRIS, and computer applications, is preferred.
• Keen attention to detail, ability to manage time effectively, strength in initiative, and problem-solving skills.
• Excellent communication skills and the ability to motivate.
• A positive team player mentality and passion for serving seniors!
• Capacity to participate in on-call and weekend rotation.
• Must possess a valid driver's license.