Assistant, Evening Nursing Computer Lab

Joliet Junior College; Romeoville (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Assistant for the Evening Nursing Computer Lab. This role involves providing technical support for computerized examinations and assisting students and faculty with various technology resources. You will be responsible for troubleshooting hardware and software issues, maintaining lab equipment, and ensuring a high level of customer service. If you thrive in a collaborative environment and possess strong problem-solving skills, this opportunity offers a chance to make a significant impact in a diverse educational setting.

Benefits

Retirement benefits

Holidays

Personal time

Class discounts/reimbursement

Qualifications

• 2 years of experience with PC and Apple hardware/software.
• Excellent customer service and communication skills.
• Ability to multitask and handle confidential information.

Responsibilities

• Assist faculty and students with technical support and equipment.
• Troubleshoot computers and peripherals for users.
• Document complaints and propose solutions for improvements.

Skills

PC and Apple hardware and software

Customer service skills

Microsoft Windows troubleshooting

Word processing and spreadsheet software

Problem-solving

Education

High school diploma or equivalent

Associate's degree in Computer Science

Tools

MS Office

Help Desk ticketing systems

Job description

Position Title:

Assistant, Evening Nursing Computer Lab

Job Description:

POSITION TITLE:Assistant, Evening Nursing Computer Lab
STATUS:Full time
DEPARTMENT: Nursing
DIVISION: Academic Affairs
CLASSIFICATION: Non-exempt
UNION:TOSSC-AFT Local 604
REPORTS TO: Nursing Computer Lab Supervisor
PLACEMENT: Grade 102
MINIMUM PAY RATE:$17.27 - $18.31 hourly

Competitive starting pay is dependent on education and experience. JJC offers regular full-time positions a variety of fringe benefits including retirement benefits, holidays, personal time, and other discounts/reimbursement for classes


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The student population at the college is diverse in ethnicity, gender, language, age and background. Joliet Junior College is an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff.

POSITION SUMMARY
This position will serve to assist in the support of technology resources for the department. Proctors and provides technical support for computerized examinations This position requires knowledge of common desktop and mobile operating systems. Must have ability to identify and solve problems, and able to handle challenging support situations. Participates in the installation, troubleshooting, diagnosing, and repairing of computer equipment. Works closely with Nursing Department faculty, staff and students at various levels to support departmental goals. Provides quality support with high degree of customer service, technical expertise, and timeliness. Evening and some weekend work is required.

ESSENTIAL JOB DUTIES AND KEY RESPONSIBILITIES
1. Assist faculty, staff, and students with use of computers, technical equipment, software, internet and intranet resources as well as with computerized testing via the multiple application platforms.
2. Troubleshoot computers, displays, laptops, printers, projection systems and other peripherals (including phones), determining if the problems are hardware, software, network, or user based.
3. Research and coordinate updates, patches, repairs, and preventative maintenance as needed. Create Help Desk ticket as necessary.
4. Assist with scheduling and calendaring the testing labs.
5. Assist with proctoring needs and perform related duties as assigned.
6. Conduct day-to-day support of technology systems via phone, email, walk-in, and desktop visits for faculty, students, & staff.
7. Maintain physical and logical security and safety in the computer lab environment including monitoring open labs.
8. Develop and maintain process documentation.
9. Maintain and Clean lab equipment as assigned.
10. Document complaints, inquiries, and other concerns, and propose solutions to promote a culture of continuous quality improvement.
11. Participate in staff meetings, in-services, and trainings as may be required.
12. Participate in the goals and objectives of the College and department.
13. Participate in meetings and committees as assigned.
14. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
15. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

MINIMUM QUALIFICATIONS
1. High school diploma or equivalent.
2. Two (2) years of recent experience working with PC and Apple hardware and software.
3. Excellent customer service skills; strong verbal and written communication skills, and ability and willingness to work cooperatively with a diverse population.
4. Attentiveness to detail, excellent organizational skills, initiative, and multitasking.
5. Experience with word processing and spreadsheet software.
6. Ability to handle confidential information and prioritize duties.
7. Extensive personal computer skills and a thorough knowledge of several software applications; Strong Microsoft Windows troubleshooting abilities.
8. Ability to establish and maintain cooperative and effective working relationships with other members of the college and community, displaying cultural competence as well as emotional intelligence.
9. Demonstrated commitment to the college's core values of respect and inclusion, sustainability, integrity, collaboration, humor and well-being, innovation and quality.

PREFERRED QUALIFICATIONS
1. Associate's degree in Computer Science or closely related field.
2. A+ Certification.
3. Extensive knowledge in MS Office or similar training.
4. Five (5) years of related technical experience.
5. Experience with traditional and non-traditional students from diverse backgrounds.
6. English and Spanish verbal and written communication proficiency.
7. Demonstrated multicultural competence.
8. English and Spanish verbal and written communication proficiency.
9. Demonstrated multicultural competence.

PHYSICAL DEMANDS
1. Standard classroom equipment and software.
2. Ability to lift and carry up to sixty (60) pounds.

WORKING CONDITIONS
1. Duties are performed indoors in the usual office or school environment.

Full Time/Part Time:

Full time

Union (If Applicable):

TOSSC

Scheduled Hours:

40

Benefits

Click on the link below for information about JJC's Benefits:

Total Rewards | Joliet Junior College