Assistant Dock Manager — Lead Boat & Marina Team

Freedom Boat Club; Seattle (WA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Group medical & dental insurance

Job summary

Freedom Boat Club in Edmonds, WA is seeking an enthusiastic Dockmaster/Assistant Dock Manager to join our team. Typical day includes welcoming members, prepping and checking vessels, and assisting with boarding and safety checks to ensure a smooth experience on the water.

The role covers supervising Dockmasters, managing marina operations, and maintaining vessels while delivering remarkable customer service from morning until sunset.

Qualifications

• High School diploma.
• Must be at least 21 years old.
• Willingness to promote company values and be a teamleader with excellence.
• Boating experience or a love for boating (we train boat driving/operating).
• Ability to perform minor boat maintenance like bilge pumps, fuses, fluids, etc. (we train this).
• Physical ability to lift/carry up to 30 lbs regularly.
• Physical ability to board and un-board boats dozens of times per day.
• Highly effective communications skills and friendly customer service is required.

Responsibilities

• Lead a team of Dockmasters at their club location (including hiring, training, scheduling, etc.).
• Maintain host marina relations and prioritize being an excellent neighbor to all.
• Maintain and care for a fleet of vessels.
• Provide remarkable and memorable customer service to members on and off the boats.
• Administrative needs for their location (budget, inventory, etc.).
• Greet members in a friendly, upbeat, courteous, and professional manner.
• Assist members in boarding / un-boarding boats with an emphasis on safety.
• Check-out members using a handheld computer tablet.
• Perform check of equipment on board (life vests, anchors, dock lines, etc.).
• Check-in members returning with boats and charge a credit card for fuel payment.
• Familiarize yourself with local waters to provide essential chart guidance to members.
• Drive boats between slips and fuel dock.
• Fuel boats at the marina fuel dock.
• Clean boats and stage equipment for their next outing.
• Deep clean boats as needed.
• Daily clerical work to prepare reservation log, fuel log, and weather reports.

Skills

Leadership

Customer service

Communication

Teamwork

Attention to detail

Self-starting

Adaptability

Education

High School diploma

Job description

Freedom Boat Club in Edmonds, WA is seeking an enthusiastic Dockmaster/Assistant Dock Manager to join our team. Typical day includes welcoming members, prepping and checking vessels, and assisting with boarding and safety checks to ensure a smooth experience on the water.

The role covers supervising Dockmasters, managing marina operations, and maintaining vessels while delivering remarkable customer service from morning until sunset.