Assistant Dispatcher

Parts Authority; Lorain (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plan

Paid Holidays, Sick and Vacation

Employee Discounts

Job summary

Parts Authority in Lorain, OH, is hiring an Assistant Dispatcher to track orders, assign driver routes, and ensure timely, accurate deliveries. The role involves coordinating with dispatcher leadership, pullers, drivers, and customers to communicate status and resolve routing issues.

The ideal candidate has 1–2 years in dispatch or a related role, strong knowledge of local roads, and experience handling multiple drivers. Competitive hourly pay and full benefits are offered.

Qualifications

• 1–2 years experience as an assistant dispatcher or dispatcher.
• Strong knowledge of local roads and ability to optimize routes.
• Experience coordinating multiple drivers and communicating with customers.

Responsibilities

• Use the dispatch program to track orders and set up routes for drivers.
• Assist lead Dispatcher in recording cash and delivery times on bills.
• Coordinate with Parts Pullers and drivers to ensure correct deliveries.
• Verify drivers know the correct route and update customers on status.
• Assist customers over the phone with order updates.
• Support drivers with route issues and maintain safety standards.
• Engage with customers professionally and maintain good service.
• Perform other duties and uphold workplace safety.
• Securing and transferring cash or assets as needed.

Skills

Dispatcher coordination

Area road knowledge

Experience with multiple drivers

Customer communication

Tools

Dispatch software

Job description

Overview

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, NewMexico, NewYork, NorthCarolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, WashingtonDC and Wisconsin.

Parts Authority has grown through both organic initiatives and acquisitions. Over the past several years Parts Authority has acquired over a dozen companies as part of its expansion strategy. Parts Authority's catalog of over 3million parts covering more than 125million applications, ensures our customer partners receive the parts they want, when they want them.

What makes Parts Authority different is OUR TEAM. Parts Authority has a team of professionally trained, experienced counter people to assist in finding the right parts and the right brand for each application.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each team member plays a vital role in our success. We are rapidly expanding and looking for candidates to join our family! So, if you enjoy full‑time employment with the opportunity for advancement, look no further. Join our Parts Authority Team today as an Assistant Dispatcher.

Hourly Rate $15.50

Responsibilities

• Use the dispatch program to track orders from other stores and set up/ distribute runs to drivers
• Supports lead Dispatcher in ensuring that driver counts money collected and put delivery times on bills
• Work with Parts Pullers to help deliveries go out correctly
• Work with drivers to and verifies they know the correct route
• Work with customers over the phone to update them on the status of their orders
• Properly assist drivers who have difficulty with routes or any other aspect of the job
• Work well with customers
• Perform other duties as assigned.
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

Qualifications

• Must have 1‑2 years experience working as an asisistant dispatcher or dispatcher
• Extensive knowledge of area roads
• Experience in working with multiple drivers
• Prior experience working in an auto parts store is preferred.

Benefits

• Medical Coverage
• Pharmacy Coverage
• Dental Coverage
• Vision Coverage
• Basic Life and AD&D
• Short Term Disability Coverage
• Voluntary Short Term Disability Coverage
• Voluntary Long Term Disability Coverage
• Flexible Spending Account
• Commuter Expense Reimbursement Account
• Health Savings Account
• Health Reimbursement Account
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• ID Theft Insurance
• Legal Plan Insurance
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Holidays, Sick and Vacation
• Profit Sharing/401 (k) Plan
• Employee Discounts on Merchandise
• EEO

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.

We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.

Parts Authority, LLC Privacy Notice for California Applicants

Min USD $15.50/Hr.