Assistant Director, Student Success: Saint Joseph’s University

Bryn Mawr College; Rosemont (PA); On-site; GBP 30,000 - 45,000; Full time

Job summary

Bryn Mawr College seeks an Assistant Director to enhance student success and support First Gen students. The ideal candidate will manage programs aimed at tracking student retention, oversee mentorship initiatives, and engage directly with students facing various challenges to ensure their success from enrollment to graduation.

Qualifications

• Bachelor’s degree required.
• Experience in student support services or higher education preferred.
• Strong organizational and communication skills essential.

Responsibilities

• Coordinate programs to enhance student success.
• Manage student monitoring systems and support First Gen students.
• Conduct analyses of student retention and assist stakeholders.

Skills

Student Support

Program Coordination

Data Analysis

Mentorship

Engagement Strategies

Education

Bachelor’s Degree

Tools

Starfish Student Retention Management

Job description

The Assistant Director’s primary responsibilities include coordinating programs that enhance student success, tracking the causes of student attrition, and engaging in collective work to strengthen the student experience with special attention paid to first year to second year retention and persistence to graduation for First Gen students. The Assistant Director works directly with students facing personal, financial, academic and transition obstacles.

• Serve as the point of contact for First Gen students navigating their SJU experience.
• Coordinate the Rebound Program, chair the Rebound Committee, track engagement of Rebound participants, and assess the outcomes of the program.
• Manage the AIM Early Arrival Program, oversee and train the undergraduate student mentors, lead marketing efforts, and organize logistics of the multi-day program.
• Co-Lead the Invisible Safety Net Committee (ISN).
• Serve as the secondary functional lead for the Starfish Student Retention Management technology system, meet regularly with the Starfish Consultant, provide support and training for faculty and staff Starfish users.
• Actively engage with the Starfish Student Retention Management System, respond to flags and referrals, and perform appropriate follow-up in a timely fashion.
• Co-Advise the Tri-Alpha First Gen Honor Society and a First Gen Student Organization.
• Monitor attrition activity and reach out to students who are considering transferring out of SJU to determine potential attrition causes and seek solutions.
• Compile the “Underrepresented Students Persistence Report” in conjunction with Fall and Spring Persistence Reports.
• Conduct exit interviews with undergraduate day students voluntarily withdrawing from the University and communicate student withdrawals to stakeholders.
• Have consistent office hours posted in Starfish for meeting with students.