Assistant Director, Student Experience

Northwestern University; Chicago (IL); On-site; USD 68,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Tuition benefits

Paid vacation and holidays

Flexible work arrangements

Job summary

Northwestern University Kellogg School of Management seeks an Assistant Director, Student Experience to be a key liaison between students, student leaders, and the Kellogg community, driving engagement through clubs, the Kellogg Student Association, and student events.

The role supports the Weekend and remote student experiences, leads strategy for Evening and Weekend student government, and oversees 20+ clubs at Kellogg's Chicago campus, including budget oversight and leadership development

Qualifications

• Bachelor's Degree required.
• Two years' experience in constituent-facing/services environment.
• Excellent verbal, written communication and presentation skills.
• Strong interpersonal and customer service abilities.

Responsibilities

• Provide strategic direction and support for Kellogg Student Association (KSA) and clubs; manage plans and execution.
• Oversee elections, meetings, and officer support for EWMBA student programming.
• Manage budget processes for KSA and clubs with monthly updates.
• Coordinate club leadership meetings and communications policies with IMC and Dean's Office.
• Lead contract processing for student experience contracts and vendor relationships.
• Collaborate with Career Management Center and MiM to engage student leadership and programming.
• Resolve student issues, counsel and advise, and support weekend/remote participation.

Skills

Verbal communication

Written communication

Presentation skills

Interpersonal skills

Customer service

Problem solving

Time management

Education

Bachelor's Degree

Job description

Job ID: 54577

Location: Chicago, Illinois

Department: Kellogg Student Life - E/We

Salary/Grade: EXS/7

Job Summary:

About the Position

The Assistant Director, Student Experience serves as a key liaison between students, student leaders, and the broader Kellogg community, driving engagement through student clubs, the Kellogg Student Association (KSA), and student events as central components of the Kellogg student experience.

This role supports the unique needs of Weekend students while partnering closely on the remote student experience strategy. The position also leads strategy, planning, and engagement for Evening and Weekend student government and more than 20 student clubs and organizations at Kellogg's Chicago campus, including budget oversight, leader development, training, and club management resources.

Additionally, the Assistant Director manages the contract process for EWMBA students and school-related events and programs. Success in this role requires strong relationship-building, professionalism, customer service, communication skills, adaptability, and the ability to manage multiple priorities while delivering a world-class student experience.

About the Kellogg School of Management at Northwestern University

The Kellogg School of Management at Northwestern University is a premier institution for management education. Founded in 1908 and based just outside of Chicago, Kellogg is home to a renowned, research-based faculty and the best and brightest MBA students from around the world.

Global business education is different today because of the teamwork and collaboration models that Kellogg pioneered 40 years ago. And, in the 21st century, Kellogg is truly a different voice in management education: We believe business can be bravely led, passionately collaborative and world changing.

At Kellogg, we are educating, equipping and inspiring leaders to excel in today's complex Collaboration Economy. As a global community, Kellogg welcomes and embraces diverse perspectives that together enrich learning. Our vibrancy can be seen throughout our dynamic community:

• Kellogg students learn to build strong organizations that drive value creation in markets, harness the architectures of collaboration, deftly navigate between the private and public sectors, and innovate in the marketplace at firms large and small.
• Our world-class faculty are recognized thought leaders whose teaching and cutting-edge research change how the world thinks about complex challenges affecting business and society.
• The school's powerful global alumni network is 60,000-strong, comprised of true Kellogg leaders who lead top organizations.

Please note: This position will work at least two weekends per quarter as part of the Student Experience team representation as well as CIM each quarter. Some evenings will also be required for CIM and other student programs.

Specific Responsibilities:

KSA/Club Strategy

• Provide strategic direction and support for Kellogg Student Association (KSA). Actively manage and provide strategic direction and support to student club leaders; develop plans for each club, connect with administration and academic departments, assist in directing execution of club programming, including special events.
• Oversee elections, attend monthly KSA meetings, and meet regularly with each KSA officer to support and facilitate programming for all EWMBA students.
• Manage budget process for KSA and clubs, including monthly update meetings with other stakeholders.
• Meet with each club leadership team regularly, along with quarterly club presidents meetings.
• Maintain and update club/event communications policies and oversee approval process for promotional materials in consultation with IMC and the Dean's Office.
• Design and lead implementation of club president leadership training annually, and quarterly professional development programming in partnership with KSA. Set best practices for club management and ensure smooth transitions between club leadership each year.
• Design and implement methods of accountability for club and administratively led events or programs.
• Serves as advisor to student partners (Joint Ventures) and to individual students.
• Lead Campus Groups for Student Experience team and serve as primary event approval designee for all KSA and club programming.

Contracts for Outside Vendors

• Serve as lead processor and unit supervisor for all student experience contracts, including KSA, Clubs, KLJ and other contracts as needed. Coordinate with Kellogg and University approvers as needed.
• Work with FinAdm for updates and training as needed.
• Responsible for all processing of payments and reimbursements pertaining to the KSA and Club programs.

Student Engagement and Strategic Partnerships

• Collaborate with student club and KSA leadership to ensure programming is accessible to weekend and remote students.
• Collaborate with key administration partners to deliver various Kellogg-sponsored speaker series offerings multiple times each quarter.
• Drive strategic relationships between speakers bureau and corporate engagement teams and student leadership.
• Partner with Career Management Center team to engage student leadership and create and execute student programming.
• Partner with MiM administration to create and implement opportunities for intentional integration between MiM and EWMBA students.
• Serve as primary liaison with EWMBA Admissions team. Leverage student experiences as yield opportunities for admitted students. Collaborate on events to coordinate student engagement. Communicate key initiatives between Admissions and Student Life.

Team Management and Collaboration

• Work with student issues and questions; resolve conflicts, assist with student services, counsel and advise.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

• Bachelor's Degree
• Two years' experience in constituent-facing/services environment

Minimum Competencies:

• Excellent verbal, written communication and presentation skills.
• Strong attention to detail
• Exceptional interpersonal skills
• Proactive approach to engaging others and solving problems
• Knowledge of systems, web and internet

Preferred Qualifications:

• Experience in working with graduate students.
• 2-5 years professional experience

Preferred Competencies:

• Demonstrated ability to manage and motivate others in a fast-paced, dynamic environment
• Proven ability to multitask and manage competing priorities
• Excellent customer service.
• Demonstrated initiative and creativity in approaching tasks
• Strong time management, organization skills.

Target hiring range for this position will be $68,000 - $73,000 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parentalleave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

#LI-AS1