Assistant Director - Spa Operations

Wynn-Resorts-5; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Wynn Las Vegas is seeking an Assistant Spa Director to oversee daily spa operations, drive guest satisfaction, and lead the spa management team. You will ensure Wynn standards are upheld, manage payroll and labor, and mentor staff to deliver exceptional service.

The role requires strong leadership, outstanding communication, and the ability to work across departments within a high-end resort environment. This position is based on site in Las Vegas.

Qualifications

• Must have 2+ years of leadership experience in spa/wellness.
• Excellent verbal and written communication skills.
• Ability to provide constructive feedback and motivate staff.
• Proven ability to manage payroll and labor considerations.

Responsibilities

• Oversee daily spa operations and ensure Wynn Las Vegas standards.
• Lead and develop spa management, leads and staff across all levels.
• Maintain guest satisfaction through proactive problem solving and service recovery.
• Coordinate with management to staff, train, and evaluate employees.
• Manage inventory, payroll, and vendor relationships for spa operations.
• Ensure confidentiality and professional conduct of all guests and staff.
• Liaise with retail division to promote spa products and services.
• Monitor performance metrics and implement improvements as needed.

Skills

Leadership

Communication

Problem solving

Organizational skills

Customer service

Microsoft Office

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office (Outlook/Word/Excel/PowerPoint)

Job description

The Assistant Spa Director is responsible for overseeing the daily operations of the Spa to ensure Wynn Las Vegas standards are maintained by the staff. This position is also responsible for providing the leadership to enhance employee engagement and guest satisfaction.

Job Responsibilities:

• Oversees daily operations in the Spa. Full working knowledge of spa, wellness and fitness treatments/programs, hours of operation and products as well as Wynn I Encore Resort offerings.
• Understand and be well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Ensures the Wynn standards are maintained by the Spa staff.
• Responsible for managing all levels of staff including managers, commissioned leads, hourly leads and line level employees.
• Responsible for effectively managing many personality types. Implements a calm environment when under pressure.
• Responsible for providing support to the Executive Director.
• Responsible for financial planning, forecast, labor, and payroll for areas of responsibility.
• Must have an understanding and ability to assist and help in each department of the Spa. Be an active member of the spa management team.
• Provides clear direction, establishes goals and appropriate time frames, manages overall guest satisfaction, and monitors progress to achieve desired results.
• Must have an understanding of key drivers of revenue growth, profitability and quality performance.
• Must focus on key drivers of employee engagement and guest satisfaction.
• Consults regularly with all levels of management within the company to provide constructive feedback to other departments to help enhance the guest experience.
• Coordinates with all levels of management to maintain the highest level of guest service standards.
• Responsible for all hiring practices within the department. Must have the ability to interview and select excellent staff to create a leading service and treatment presentation.
• Ensures Staff is equipped with all tools to serve the guests’ needs.
• Must be able to effectively deal with internal and external guests, some of whom will require levels of patience, tact and diplomacy. Responsible for addressing guest issues.
• Responsible for training, conducting employee performance evaluations, and overall development of all staff.
• Responsible for all inventory management of linen, administrative supplies and spa amenity area items within the ladies and gentlemen’s spa.
• Must maintain a complete knowledge of industry through continuing education and training on current Spa trends to maintain a cutting edge Spa.
• Responsible for the upkeep, maintenance, and cleanliness of all areas of the spa both front and back of house.
• Overall responsibility for employee payroll, vacation and other benefits tracking, and maintenance of applicable licenses and work cards.
• Liaise with the retail division to develop strong retail sales of applicable spa products.

Qualifications

• Requires a minimum of 2 years’ leadership experience in the spa/wellness industry.
• Proven experience in managing multiple priorities simultaneously and meeting deadlines.
• Must possess excellent communication skills, both verbal and written.
• Candidate should possess feedback skills at all levels; push back, challenge status quo in and out of the office and strong motivational feedback.
• Must have problem negotiation, problem solving & decision making skills.
• Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
• Must be able to work proficiently with deadlines and disciplined to work without constant guidance and supervision.
• Ability to compute basic mathematical calculations. Ability to decipher various reports and create reports upon request.
• Weekend availability. Schedule for this position is not set. Must be available to work all shifts and be able to flex schedule based on business demands.
• Candidate must be able to work efficiently within a team environment.
• Must be able to work effectively in stressful, high-pressure situations.
• Must possess a positive, “whatever it takes” attitude.
• Candidate must be well groomed and professional.
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching analysis.
• Must have strong customer service skills. Ability to deal with problems involving guests and operational issues maintaining a positive attitude.
• Candidate must maintain the highest levels of confidentiality regarding guests and staff.
• Requires proficiency in Microsoft Office specifically Outlook, Word, Excel & PowerPoint.
• Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding. Additional foreign language a plus.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities. College degree preferred.
• Must be 21 years of age or older.

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.