Assistant Director Shared Infrastructure (Hybrid) - WashU IT

Washington University in St. Louis; St. Louis (MO); In loco; USD 110.000 - 160.000; Tempo pieno

Descrizione del lavoro

Washington University in St. Louis seeks a senior manager to lead endpoint engineering within the Shared Infrastructure area. You will shape the technical direction for MECM, Intune, and Jamf and oversee large-scale OS deployment across Windows and Mac devices.

You will supervise staff, drive patch management and security updates, and coordinate escalation resolution. Strong leadership and collaboration with stakeholders are essential.

Competenze

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• 6 years of relevant work experience referenced in the posting.
• No specific certification/professional license required for this position.
• Experience leading engineers and managing cross-functional teams is expected.

Mansioni

• Set technical direction and roadmap for endpoint engineering across MECM, Intune, and Jamf.
• Own OS deployment strategy for Windows and Mac platforms, including complex task sequences.
• Direct patch management and security update deployment with accountability to SLA.
• Lead escalation management and coordinate resources to resolve high-impact issues.
• Supervise, coach, and develop technical staff; own hiring and performance reviews.
• Build and maintain relationships with customers and staff to advocate for endpoint services.
• Maintain system documentation and governance standards for endpoint infrastructure.

Conoscenze

Leadership

Project management

Endpoint engineering

Team development

Formazione

Bachelor’s degree

Master’s degree preferred

Strumenti

MECM

Intune

Jamf

Descrizione del lavoro

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Provide analysis, planning, organization, communication and management necessary to support all aspects of a Shared Infrastructure Functional Area. This position also participates in management discussions, planning, and assisting in the development of strategic plans at functional level.

Job Description

Primary Duties & Responsibilities:

• Coordinate the service delivery for assigned Shared Infrastructure Functional Areal.
  • Primary functions include:
    • Provide solution engineering, process analysis and system design of systems.
    • Manage projects and system support including supervision of personnel.
    • Ensure data integrity and security of these systems.
    • Participate in management discussions and planning at the department level to ensure that adequate resources are available to meet business requirements.
    • Provide new programming as needed to keep projects on target.
• Provide leadership and recruitment and development of professional staff and ongoing evaluation to include resource allocations and organizational of staffing.
• Provide disciplined project management methodology including documentation and implementation standards required to meet project milestones.
• Recruit and develop professional staff and ongoing evaluation.
• Perform other duties as assigned.

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications** /Professional Licenses **:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (6 Years)

Skills:

Not Applicable

Driver’s License:

A driver’s license is not required for this position.

More About This Job

Leads a team of engineers responsible for endpoint engineering, architecture, and escalated technical support across approximately 30,000 Windows and 5,000 macOS devices university-wide. This role owns the strategic direction of endpoint management tooling — including our transition from MECM to Microsoft Intune — and ensures the university’s patching, deployment, and OS lifecycle processes meet evolving security and compliance demands.

Core responsibilities:

• Set technical direction and roadmap for endpoint engineering across MECM, Intune, and Jamf, including evaluating and piloting new deployment methodologies
• Own large-scale OS and application deployment strategy across Mac and Windows platforms, including complex task sequence and image-based build design
• Direct patch management and security update deployment for OS and third-party applications, with accountability to vulnerability remediation SLAs
• Lead escalation management, coordinating engineering resources to resolve complex, high-impact technical issues
• Supervise, coach, and develop technical staff; own hiring, performance management, and career growth for the team
• Build and maintain relationships with customers, technicians, analysts, and specialists to advocate for endpoint services and represent the team’s roadmap
• Maintain system documentation and governance standards for endpoint infrastructure

Preferred Qualifications

Education:

Master’s degree

Certifications** /Professional Licenses **:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Business Analysis, Business Information Systems, Business Solutions, Communication, Computer Programming, Enterprise System Implementations, Goal Attainment, People Management, Prioritization, Project Administration, Resource Planning, Sound Judgment, Technical Savvy, Time Management

Grade

G16

Salary Range

Base pay is commensurate with experience.

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please [e-mail] call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.