Assistant Director, Patient Relations (Nonclinical)

Johns Hopkins Medicine; Baltimore (MD); On-site; USD 80,000 - 110,000; Full time

Job summary

Johns Hopkins Medicine is seeking an Assistant Director of Patient Relations in Baltimore to lead the Office of Patient Relations, oversee the team, and partner with clinical and administrative leadership on programs to enhance patient experience.

The role requires strategic oversight, staff supervision, and collaboration across departments to deliver exceptional service and improve patient satisfaction outcomes.

Qualifications

• Experience in patient relations or healthcare administration.
• Strong leadership and communication skills.
• Ability to develop and implement patient experience programs.

Responsibilities

• Directs the Office of Patient Relations and oversees the leadership team.
• Manages supervision of Program Coordinators, Sr. Patient Relations Specialist, and Patient Relations Specialists.
• Advises Medical and Nursing leadership and Senior Management on programs to improve patient experience.
• Drives initiatives to enhance patient satisfaction and service quality.

Job description

Johns Hopkins Medicine is seeking an Assistant Director of Patient Relations in Baltimore to lead the Office of Patient Relations, oversee the team, and partner with clinical and administrative leadership on programs to enhance patient experience.

The role requires strategic oversight, staff supervision, and collaboration across departments to deliver exceptional service and improve patient satisfaction outcomes.