Assistant Director of Patient Services - Registered Nurse (RN)

Mountain Valley Hospice; Pilot (NC); On-site; USD 85,000 - 105,000; Full time

Job summary

Mountain Valley Hospice is seeking a Clinical Services Manager (RN) to guide a dedicated clinical team across Pilot Mountain and Winston-Salem service areas. You will blend hands-on nursing with staff development and operational leadership to ensure high-quality, patient-centered care.

In this full-time role, you will oversee scheduling, coaching, chart reviews, and care coordination, while partnering with the Director of Patient Services to maintain continuity of care for patients and families

Qualifications

• Current and active RN license.
• Experience in a clinical leadership role (home health or hospice a plus).
• Excellent communication, critical thinking, and organizational skills.

Responsibilities

• Support Clinical Teams: Partner with the Director of Patient Services to lead a group of RNs, LPNs, and CNAs.
• Lead Daily Operations: Oversee staffing schedules, timecard reviews, mileage approvals, call logs, missed visits, and medications coordination.
• Mentor and Develop Staff: Provide 1:1 coaching, perform chart reviews, and offer clinical guidance to ensure high-quality, compliant care.
• Ensure Seamless Care: Collaborate with interdisciplinary team members to deliver patient-centered care.
• Step In When Needed: Provide direct nursing support when necessary to maintain continuity of care and support families during critical moments.

Skills

RN leadership

Clinical leadership

Communication

Organizational skills

Education

RN license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Professional Pilot Mountain, Pilot Mounrain, NC, US

Clinical Services Manager - Registered Nurse (RN)

Full-Time | Monday-Friday | Day Shift (8:00 AM - 5:00 PM)

Location: Pilot Mountain & Winston Salem Service Areas

At Mountain Valley, what we do is personal. Personal for those we serve and personal for us. Every day we stand shoulder to shoulder with individuals facing the most daunting challenge they will ever face - a serious, or even a terminal, illness. We help those with advanced illness cope with their day-to-day struggles, whether physical, emotional, social or spiritual. We also aspire to help our communities better understand end-of-life care. For those of us at Mountain Valley, there could never be a more important or rewarding job.

Where You’ll Make an Impact

Are you a compassionate RN with strong leadership skills and a heart for patient care? Join our team as the Clinical Services Manager and help guide a dedicated clinical team, supporting high-quality care, and ensuring seamless day-to-day operations. This position offers the opportunity to make a meaningful difference - blending hands-on nursing with staff development and operational leadership to ensure patients and families receive the care and support they deserve.

What You’ll Do:

• Support Clinical Teams: Partner with the Director of Patient Services to lead and support a dedicated group of RNs, LPNs, and CNAs.
• Lead Daily Operations: Oversee day-to-day tasks like staffing schedules, timecard reviews, mileage approvals, call logs, missed visits, and medication coordination.
• Mentor and Develop Staff: Provide 1:1 coaching, perform chart reviews, and offer clinical guidance to ensure high-quality, compliant care.
• Ensure Seamless Care: Collaborate with interdisciplinary team members to deliver consistent, patient-centered care.
• Step In When Needed: Provide direct nursing support when necessary to maintain continuity of care and support families during critical moments.

What We’re Looking For:

• Current and active Registered Nurse (RN) license
• Proven experience in a clinical leadership role (home health or hospice a plus)
• Excellent communication, critical thinking, and organizational skills
• Ability to manage multiple priorities while maintaining compassion and focus
• Commitment to high-quality, team-based patient care

If you're ready to take the next step in your nursing career and want to be part of a mission-driven team, We’re looking for someone who leads with integrity, cares deeply about patients and staff, and is ready to make a real difference.

At Mountain Valley, we are committed to providing an environment of mutual respect with a diverse workforce; we make staffing decisions based on knowledge, skills and abilities. Mountain Valley Hospice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived, race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws.