Assistant Director of Institutional Engagement (Southeast Region)

Arcadia University; North Carolina; Remote; USD 60,000 - 85,000; Full time

Job summary

Arcadia University is seeking an Assistant Director of Institutional Engagement to enhance study abroad enrollment in the Southeast US. This role involves building strategic relationships with partner institutions, managing student recruitment initiatives, and contributing to the enrollment management team’s objectives for growth and service alignment with institutional goals.

Benefits

Competitive benefits package

Generous tuition benefits for employees and their families

Health and wellness programs

Retirement benefits

Qualifications

• In-depth knowledge of study abroad and international education.
• 5 or more years of experience in higher education.
• Excellent written and verbal communication skills.

Responsibilities

• Establish professional relationships with institutions to drive student applications.
• Implement strategic partnerships and recruitment initiatives.
• Interact with students to recruit for programs and meet enrollment targets.

Skills

Excellent communication skills

Project management

Ability to work independently

Relationship building

Education

Bachelor's degree required

Master's degree preferred

Job description

Job Description: The Arcadia Abroad Assistant Director of Institutional Engagement (Region 3) is responsible for representing Arcadia Abroad in the Southeast United States region. The Assistant Director (AD) develops and cultivates collaborative relationships with higher education institutions, driving student applications to generate enrollment growth that meets and exceeds specific targets. The AD is responsible for building and maintaining relationships with U.S. and international university partners, study abroad professionals, and faculty within the region while implementing a strategic plan for a designated portfolio. As part of the Enrollment Management Team, the Assistant Director is responsible for enacting a strategic approach to effectively achieve inquiry, application, and enrollment targets.

Location:The position is remotely based in the Southeast United States with a strong preference for an individual based in North Carolina.

Responsibilities:

Relationship Development (25%):

• Establishes and strengthens professional relationships with decision makers and influencers at both established and new partner institutions within designated portfolio with a goal of selling the Colleges programs and services.
  
• Updates staff at assigned universities on College programs, policies, and procedures.
  
• Supports efforts to align College services and programs with the goals and curriculum at assigned institutions by working with other members of the college and across the University.
  
• Encourages schools to adopt additional programs in support of assigned institution's goals and objectives.
  
• Identifies and pursues opportunities to expand enrollments from assigned schools by applying and offering a targeted mix of Arcadia Abroad products and services.

Strategic Partnership Recruitment (25%):

• Implements the strategic plan for increasing and cultivating new institutional partnerships to drive enrollment growth within a designated portfolio.
  
• Forecasts, and ensures achievement of annual goals pertaining to the number of institutions sending students on College programs and the number of total student enrollments.
  
• In collaboration with the College-wide enrollment team, strategically researches, identifies and manages new business opportunities with a goal of selling the Colleges programs and services.
  
• Recruiting emphasis focuses on identified priority programs and approaches from the College's senior leadership.
  
• Identifies and propose new business opportunities that provide new services or ways of packaging programs to appeal to new customers.
  
• Identifies and pursues opportunities for custom programs to expand enrollments.
  
• Identifies, develops, and shepherds resources, marketing materials and messaging needed for recruitment including, but not limited to, discipline-focused pull sheets, program flyers (branded or co-branded), institutional email campaigns, posters and other appropriate collateral material, social media support and publicity.

Student Recruitment and Outreach (25%):

• Interacts with students at assigned institutions to recruit for Arcadia Abroad programs through meetings with students, information tables, study abroad fairs and other in-person or virtual events at sending universities to meet enrollment targets.
  
• Follows up with student inquiries to advise students on study options and generate applications.
  
• Collaborates with college staff, particularly members of the Enrollment Management & Institutional Engagement teams to target campus visits, advisor and faculty meetings, and student-facing events in order to achieve regional targets and goals.
  
• Works across The College to expand our reach beyond education abroad offices to identify other offices including but not limited to honors colleges, undergraduate research, internship offices, career offices and experiential education offices.

Market Research and Trending (5%):

• Utilizes institutional research and enrollment data to strategically identify and sell to new institutions in the designated region.
  
• Monitors developments and trends at assigned institutions and reports development back to other members of the Enrollment Management & Institutional Engagement teams.

College-wide Planning and Coordination (5%):

• Participates in activities (advisor meetings, campus events, and e-mail and telephone communication) designed to cultivate and support relationships at key colleges and universities within a specific U.S. region.
  
• Collaborates with overseas and U.S.-based colleagues and partner institution faculty and staff on the development and facilitation of individual and group site visits.
  
• Helps facilitate the development and support of recruitment strategies within a specific U.S. region.
  
• Provides updated information to College colleagues about policies and processes at assigned institutions so inquiry and enrollment processes run efficiently to maximize conversion of inquiries and retention of applicants.
  
• Resolves billing and financial issues by working with Finance Team.

Administration (10%):

• Writes timely reports to inform other College staff about developments at institutions and recommend steps that can help ensure continued enrollment growth.
  
• Uses the Customer Relationship Management (CRM) system to produce reports incorporating key institutional statistical information to share with throughout the College.
  
• Maintains institutional records in the CRM to accurately reflect role of key staff and institutional policies and update approved program lists.
  
• Assists with the review and revision of U.S. institutional affiliation agreements as requested.
  
• Assists with the coordination of partner events, including Advisor Days, conference-related meetings and receptions, and virtual and in-person regional meetings with institutional partners.
• Submits timely expense reports, retain receipts, invoices, and records in compliance with University policy.

Representation and Professional Development (5%):

• As funding permits and as needed, travels overseas to Arcadia Centers and programs to meet with Arcadia staff and overseas university partners and help facilitate and lead group site visits.
  
• As funding permits, represents The College at domestic and international education conferences.
  
• Supports The College of Global Studies in other duties as assigned.

Marginal Functions:

• Assists other offices of The College of Global Studies as needed.
  
• Participates in projects for The College of Global Studies as needed.

Qualifications:

Knowledge, Skills & Abilities:

• Ability to work independently and to manage project timelines.
  
• Demonstrated ability to manage multiple competing priorities.
  
• Highly motivated and self-directed.
  
• Ability to exercise sound judgment when handling a variety of issues.
  
• Contributes to a positive work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
  
• Excellent communication, presentation, and leadership skills, whether dealing with individuals or groups, and an ability to work well with different constituents.
  
• Ability to learn and apply Arcadia University policies and procedures to ensure operational compliance and reliable judgment.
• Ability to lift 50 pound boxes with or without accommodation also required.

Minimum Qualifications:

• In-depth knowledge of study abroad and international education.
  
• 5 or more years of experience in higher education.
  
• Bachelor's degree required, Master's preferred.
  
• Excellent written and verbal communication skills.
  
• Ability to work independently.
  
• Valid driver's license.

Application Instructions:

• Applications must be submitted online through Arcadia's Human Resources portal to receive full consideration. Please do not email application materials to the hiring manager. Due to the volume of applications received, communication will generally be limited to candidates selected for additional consideration.
• Application review will begin immediately. Posting will be removed from the website once we've established a sufficient talent pool for consideration.

Arcadia University is a top-ranked private University in Greater Philadelphia that provides a values-based, authentic educational experience by placing students at the center. The Institute of International Education has consistently ranked Arcadia first in the nation for study abroad, and the Princeton Review has ranked Arcadia among the "Best in the Northeast" for 10 consecutive years. Housed in the College of Health Sciences, the University's Physical Therapy program is ranked as the best in the Philadelphia region (and #2 in PA) by U.S. News & World Report, which also cites Arcadia for being among the top study abroad programs and a top performer for social mobility. Arcadia is home to a close-knit and welcoming community that supports students throughout their journey. Arcadia's quality academic programs, unique approach to a liberal arts education, and supportive community guide students toward degree completion and career success. Learn more about our vibrant community at www.arcadia.edu.

We welcome candidates who can contribute to the diversity and excellence of our community. The successful candidate will demonstrate examples of ways they will incorporate our values in their work.

Arcadia actively seeks and welcomes candidates of diverse backgrounds and abilities. Arcadia prohibits discrimination against individuals on the basis of ethnicity, national origin, ancestry, race, color, religion, creed, sex, gender, marital status, affectional or sexual orientation, age, gender identity, military or military veteran status, disability, family medical or genetic information, or any other legally protected characteristic. All offers of employment are conditional based on the successful completion of a background check. Employment may not begin until the University accepts the results of the background check.

Arcadia offers a competitive benefits package that includes excellent healthcare, generous tuition benefits for employees and their families, retirement benefits, health and wellness programs and resources, and much more.

Position Code: AC953G