Assistant Director of In Room Dining

Nemacolin Woodlands Resort; Farmington (Fayette County); On-site; USD 60,000 - 85,000; Full time

Job summary

At a luxury resort, this managerial position focuses on enhancing guest experiences while leading and developing front-of-house staff. Candidates should possess a strong background in hospitality management and demonstrate exceptional service standards and operational efficiency. With access to multiple amenities and a commitment to career growth, join a team where luxury meets adventure.

Benefits

Competitive wages and benefits

401(k) plan

Paid time off

Health insurance

Employee assistance program

Discounts on retail, spa, activities, and food

Access to exclusive associate amenities

Qualifications

• Bachelor's degree in hospitality management or equivalent experience.
• 6 years of hospitality experience can substitute for education.
• 2 years of management experience in high-volume luxury resort F&B operations preferred.

Responsibilities

• Deliver exceptional guest service and maintain high productivity.
• Hire, train, and supervise front-of-house associates.
• Establish departmental standards and manage budgets.

Skills

Organizational skills

Multitasking skills

Professional communication skills

Ability to perform in fast-paced environment

Education

Bachelor’s degree in hospitality management

Tools

Computerized systems

Job description

Here at Nemacolin Resort, our associates know to “Expect the Unexpected” – You have come across a career opportunity where entertainment and excitement are the job description. This position is committed to making every experience memorable while having fun and enjoying the incredible atmosphere of the resort.

ESSENTIAL FUNCTIONS:

(The following statements are general illustrations of the work in this job class and are not all-inclusive.)

• Deliver internal and external guest service the Nemacolin Way, going above and beyond for guests and associates.
• Focus on increasing service standards, developing future leaders, and creating luxury/high-end training programs.
• Coordinate daily activities to maintain high productivity and quality standards.
• Maintain staff morale through supervision and training, ensuring customer service standards are exceeded.
• Hire, motivate, evaluate, and supervise front-of-house associates, providing guidance and resources.
• Establish departmental standards, guidelines, and objectives; manage budgets, staffing, and scheduling for efficient operations.
• Oversee opening, operating, and closing checklists.
• Train new associates and support all shifts in filling call-off needs.
• Manage scheduling, forecasting, coaching, and report to the Vice President.
• Analyze food costs and business trends with the Vice President of Food and Beverage to recommend menu pricing and specials.
• Maintain and develop specialty nights.
• Collaborate on P&L, forecasting, budgeting, and costs with the Director of Outlets & Food and Beverage.
• Review general ledger charges, payroll accuracy, and cash over/short reports.
• Review outlet POs, staffing guides, inventories, and participate in mandatory meetings.
• Assist with POS and menu management, and develop relationships with the culinary team for menu analysis and costing.
• Contribute to achieving company goals and report safety hazards.
• Perform additional duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Bachelor’s degree in hospitality management or related experience; 6 years of hospitality experience can substitute for education.
• At least 2 years of management experience in high-volume, high-end luxury resort F&B operations preferred.
• Understanding of computerized systems.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational and multitasking skills.
• Excellent report writing and professional communication skills.
• Flexibility to work varying schedules from mornings to evenings based on operational needs.

This job description provides an overview of essential functions but is not exhaustive of all activities, duties, or responsibilities that may be required.

WHY WORK FOR NEMACOLIN?

Join Nemacolin, a luxury resort offering elegance and adventure, with amenities like Forbes-rated hotels, fine dining, wildlife habitats, spa, golf, and outdoor activities. We foster growth and provide opportunities to advance your career while delivering unforgettable experiences to guests.

ASSOCIATE PERKS:

• Competitive wages, benefits, discounts, and access to amenities at Wisteria, our associate community.
• 401(k), paid time off, health insurance, employee assistance, and discounts on retail, spa, activities, and food.

Wisteria Associate Community:

• Exclusive amenities including a pub, market, and fitness center for associates.

Recognition and Development:

• Opportunities for advancement, mentoring, and coaching to support professional growth.

Equal Opportunity Employer. Applicants will be notified of their rights under federal employment laws.