Assistant Director of Housing Operations-INTERNAL ONLY

Chattanooga Housing Authority; Chattanooga (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

The Chattanooga Housing Authority seeks an experienced Assistant Director of Housing Operations to oversee CHA property operations, supervise staff, and drive performance within a regulatory framework. The role reports to the Director of Housing Operations and focuses on leadership, policy administration, and strategic planning for leasing and capital projects.

Ideal candidates will have knowledge of public housing programs, strong communication skills, and the ability to coordinate with the

Qualifications

• Knowledge of local, state, and federal housing laws.
• Ability to mediate disputes among staff, residents, and others.
• Strong written and verbal communication skills.
• Ability to present to CHA Board and others as required.
• Ability to train subordinates toward organizational goals.
• Ability to prepare and interpret reports and data.
• Ability to communicate with diverse backgrounds.
• Ability to work independently and in group settings.
• Knowledge of bond financing and LIHTC concepts.

Responsibilities

• Supervise Housing Operations Central Office staff and manage budgets and performance metrics.
• Assist the Director with policy formulation and administration.
• Maximize revenue through leasing, budgeting, and capital planning for CHA portfolio.
• Explain regulations to staff, residents, Board, and community.
• Coordinate staff training on housing issues as needed.
• Prepare annual CHA budgets with Director and Finance Department.
• Ensure compliance with LIPH, PBRA, PBV, LIHTC requirements.
• Monitor vacancies, accounts receivable, and work orders monthly.

Skills

Housing law knowledge

Dispute mediation

Interpersonal/communication

Board presentations

Staff training

Reports and data analysis

Diversity & inclusion communication

Independent and team work

Bond financing & LIHTC knowledge

Education

Bachelor's degree

Advanced degree preferred

5–7 years supervisory experience

Tools

Microsoft Word

Microsoft Excel

Job description

The Chattanooga Housing Authority seeks a qualified individual for the full-time position of Assistant Director of Housing Operations. Applications will be accepted until Monday, October 19, 2026. CHA is only accepting internal applications at this time.

Position Description

The Assistant Director of Housing Operations (“Assistant Director”) is directly and solely responsible to the Director of Housing Operations for the efficient and effective operation and overall management of CHA properties. The Assistant Director provides supervision over all professional, administrative, and technical staff who are involved in site operations. To the extent possible, assures goals and objectives are met or exceeded. When goals and objectives are not met, develop strategies that will progress toward meeting the performance thresholds.

Essential Duties and Responsibilities

The statements contained herein reflect general details to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relieve others, to equalize peak work periods or otherwise balance the workload.

1. Responsible for the ensuring adequate supervision of the Housing Operations Central Office, which includes staff supervision, budgetary controls, performance measurement tracking, office administration and maintenance, as well as the ability to provide creative, proactive leadership in a regulatory environment as assigned.
2. Assists the Director of Housing Operations with the formulation and administration of policies, procedures, and practices.
3. Maximizes revenue growth through strategic planning on issues including leasing, marketing, annual operating budget development, and capital improvement planning for the CHA portfolio.
4. Explains and conveys CHA, local, state, and federal regulations and laws to staff, Board of Commissioners (Board), CHA residents, and the greater Chattanooga community.
5. Identifies and facilitates training seminars for staff and residents on housing issues, as necessary.
6. Coordinates with the Director of Housing Operations and the Finance Department to prepare the annual budgets for the CHA portfolio.
7. Ensures compliance with the statutory and regulatory requirements for Low Income Public Housing (LIPH), Project Based Rental Assistance (PBRA), Project Based Voucher (PBV), and Low Income Housing Tax Credit (LIHTC) Programs.
8. Monitors vacancy rates, tenant accounts receivable, work order completion, and other performance indicators on a monthly basis to ensure programmatic and financial viability of the Housing Operations Department.
9. Exhibits and encourages behaviors that uphold CHA’s core values.
10. Keeps abreast of HUD, federal, state, and local rules and regulations impacting assigned programs and makes recommendations to the Executive Director.
11. Establishes and maintains effective working relationships with the CHA Board, employees, residents, participants, landlords (as applicable), contractors, as well as city, state, and federal officials and works harmoniously with community stakeholders.
12. Attends and/or participates in various meetings related to the CHA as required.
13. Reports consistently to assigned work location(s) in accordance with established work schedule. Must be reliable.
14. Provides outstanding customer service by responding to phone calls, emails, and written correspondence in a timely, efficient, and appropriate manner.
15. Handles confidential matters with discretion.
16. Performs other duties as directed.

Required Knowledge, Skills and Abilities

1. Knowledge of local, state, and federal laws governing public and other subsidized housing programs.
2. Ability to mediate disputes among CHA employees, residents, and other parties; responds quickly to issues or questions.
3. Strong interpersonal skills and effective communication ability, both orally and in writing.
4. Ability to make presentations to CHA Board of Commissioners and others as required.
5. Ability to train and instruct subordinates to effectively and efficiently achieve organizational goals.
6. Ability to prepare and interpret comprehensive, accurate, and concise reports and data.
7. Ability to communicate with people from a broad range of ethnic and socio-economic backgrounds.
8. Ability to work independently and in-group settings and use sound judgment in decision-making and problem solving.
9. Knowledge of principles of bond financing, LIHTC, as well as conventional and subsidized financing.

Education, Training, and/or Experience

1. Graduation from an accredited college or university. Advanced degree in Finance, Urban Planning/Management, Business/Public Administration, Law or related field is preferred.
2. A minimum of five to seven years’ in a supervisory capacity is preferred.
3. Any equivalent combination of education, training, and experience which, in the sole determination of the Director of Housing Operations, provides the required knowledge and abilities may be considered sufficient.

Physical/Mental Requirements

1. Level of manual dexterity sufficient to allow for operation of office equipment.
2. Ability to move, handle, or lift small objects around the desk area.

Special Requirements

1. Must possess a valid driver's license, have reliable transportation and insurable under CHA’s automobile insurance.
2. Criminal background checks and drug screenings will be performed.
3. Demonstrated proficiency at Microsoft Word and Excel.

The CHA does not unlawfully discriminate in hiring or in any of the terms or conditions of employment because of an individual’s race, age, religion, gender, pregnancy or conditions related to pregnancy, national origin, creed, color, military service or veteran status, disability, genetic information, sexual orientation, gender identity, gender expression, or any other characteristic that is protected by applicable local, state, or federal law.