Assistant Director of Front Office - Conrad Washington D.C.

Conrad Washington, DC; Washington (District of Columbia); On-site; USD 75,000 - 80,000; Full time

Job summary

A leading hotel brand is looking for an Assistant Director of Front Office to ensure exceptional guest service and operational efficiency. The role requires strong leadership skills and experience in hotel management, particularly within luxury settings. Responsibilities include overseeing front office operations, monitoring service quality, and leading staff development.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Debt-Free Education

401K plan and company match

Qualifications

• 3-5 years' experience in full-service hotel front office.
• 2+ years' experience managing exempt team members.
• Luxury and Union experience preferred.

Responsibilities

• Oversee all Front Office operations ensuring guest satisfaction.
• Monitor and develop team member performance.
• Implement marketing strategies to maximize revenue.

Skills

Guest Service

Team Leadership

Problem Solving

Communication

Job description

Assistant Director of Front Office - Conrad Washington D.C.

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Assistant Director of Front Office - Conrad Washington D.C.

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Stay inspired by joining the stunning Conrad hotel located in the heart of urban DC as the Assistant Director of Front Office!

This stylish and sophisticated Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms, 32,000 square feet of banquet space, and 5 food and beverage outlets.

The ideal candidate will be a dedicated and enthusiastic leader with a proven ability to elevate service standards. Previous Hotel Front Office Management and OnQ experience is required. Luxury and Union experience is preferred.

For more information on the hotel, please visit their website Conrad Washington DC

What will I be doing?

As an Assistant Director of Front Office, you would be responsible for assisting in the direction and administration of all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in the direction and administration of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
• Oversee the VIP process to include, but not limited to, reviewing VIP reservations, administering amenity orders, managing resumes for incoming guests and groups, updating inventory in the system, monitoring special requests and overseeing rate changes on in-house guests.
• Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview and train team members
  
  
  

Classification: Full-Time

Shift: Various AM/PM – must be available to weekdays, weekends, and holidays.

Pay Rate: The annual salary range for this role is $75,000 - $80,000 per year and is based on applicable and specialized experience and location.

What are we looking for?

Requirements:

• 3-5 years' full service hotel experience within Front Office
• 2+ years' experience managing exempt team members
  
  
  

Preferred Qualifications:

• 2+ years' luxury experience strongly preferred
• 2+ years' Front Office Management experience
• Hilton brand experience and working knowledge of OnQ
  
  
  

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment.
  
  
  

Work Locations

Conrad Washington D.C.

Schedule

Full-time

Brand

Conrad Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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