Assistant Director of Financial Aid

Notre Dame of Maryland University; Baltimore (MD); On-site; USD 57,000 - 69,000; Full time

Job summary

Notre Dame of Maryland University in Baltimore seeks an Assistant Director of Financial Aid to oversee daily operations of the Financial Aid Office. You will interpret regulations, manage student aid packages, and mentor staff while maintaining confidentiality and delivering strong customer service.

The role requires strict attention to detail, excellent communication, and proficiency with Ellucian Colleague, NSLDS, and related databases.

Qualifications

• Bachelor's degree required.
• 3+ years of financial aid experience in higher education.
• Strong oral and written communication skills.
• Knowledge of federal financial aid regulations and need analysis.

Responsibilities

• Provide financial aid counseling to students and parents.
• Review professional judgement requests and ISIR transactions.
• Manage a student caseload and reconcile financial aid packages.
• Perform quality assurance checks and aid reconciliations.
• Support the financial aid office team and reporting duties.

Skills

Communication skills

Data analysis

Customer service

Organizational skills

Education

Bachelor's degree

Tools

MDCAPS

Ellucian Colleague

Mainframe database

NSLDS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Director of Financial Aid

Enrollment Management Admin Full Time Baltimore, MD, US

Salary Range: $63,000.00 To $63,000.00 Annually

Position Summary

This role works collaboratively with the Director of Financial Aid, Assistant Director of Financial Aid, and Financial Aid Counselors to support the effective administration of financial aid programs and daily operations of the Financial Aid Office. The position requires exceptional attention to detail and accuracy, with the ability to interpret and apply federal, state, and institutional regulations while maintaining the confidentiality of sensitive student and family information. Strong written and verbal communication skills are essential, along with proficiency in Microsoft Office applications and financial aid systems, including Ellucian Colleague, NSLDS, and related database platforms. The successful candidate must demonstrate a strong commitment to customer service, possess excellent organizational and problem-solving abilities, and be capable of working both independently and collaboratively in a fast-paced, team-oriented environment

I. Essential Functions

• Providefinancialaidcounseling to students andparents regardingall aspects of financial aid process.Make necessary referrals tootherstudentservice offices.
• Conductreviewofprofessionaljudgement requestsin compliancewith federal,state, andinstitutionalpolicies.
• Manageastudentcaseload/program(s).
• Conductverification and resolution of conflictinginformationand C-Codesof studentand parent datain compliance withfederal andstatecriteria.
• ReviewsubsequentISIRtransactionsand adjustfinancialaid packages asneeded.
• Managethe Pell Grant and Teach programs.
• Assist with training and mentoring staff members.

h. Provides financial aid counseling to students and parents in accordance with federal, state, and institutional policies.

i. Performs financial aid revisions to student's financial aid awards as needed.

j. Perform quality assurance checks.

k. Perform aid reconciliation.

l. Supports the financial aid counselor and financial aid administrator positions.

m. Responsible for understanding and adhering to federal, state, and institutional methodology.

n. Communicate with the student body on FAFSA filling and other deadlines via email, auto call, mailings, portal, and text as available.

o. Provide financial aid seminars and counseling as necessary. Answer inquiries from vanous sources.

p. Represents the University at professional, civic, education and government meetings as required.

q. Complete financial aid reports for the University as requested.

r. Performs such similar, comparable or related duties as may be assigned or required.

Qualifications

Knowledge: Bachelor's degree required. Knowledge of need analysis and verification procedures, financial aid software, knowledge of federal financial aid regulations, mainframe database experience, managerial aptitude.

Experience: 3 or more years of financial aid experience in a higher education environment are required

Skills/Aptitude: Excellent oral and written communication skills, including the ability to make effective presentations before large groups of students and parents, are required. Knowledge of and sensitivity to issues related to the recruitment and retention of a diverse student body is required. The ability to collect and analyze data, converting it to information that can be communicated to other University personnel, is required. The ability to relate effectively to students, parents, staff, faculty, and admm1strators 1s reqmred. Strong orgamzat10nal and management skills are required. Experience with office applications software, preferably Microsoft Office products, is required. Experience with MDCAPS is preferred.

Working Conditions: Normal office environment. Some overtime may be required.

Training Requirements:

• Preventing Exposure to Bloodborne Pathogens
• FERPA
• Title IX
• Hazard Communication Right to Know
• Active Shooter
• Mission Orientation

Additional Information

Notre Dame of Maryland University does not discriminate in offering equal access to its educational programs and activities or with respect to employment terms and conditions on the basis of age, color, creed, disability, genetic information, marital status, national or ethnic origin or ancestry, race, religion, sex (including pregnancy, sexual orientation, or gender identity or expression) or veteran status or any other characteristic protected in accordance with applicable federal, state, and local laws and regulations. The following individual has been designated to handle inquiries regarding the University’s non-discrimination policy : Greg FitzGerald, Title IX/504/ADA Coordinator, Notre Dame of Maryland University, 4701 North Charles Street, Baltimore, MD 21210, [phone].

For all other employment inquiries, please contact Human Resources at 410-532-5898 or [e-mail] . Notre Dame of Maryland University is an EEO employer.