Assistant Director of Facilitiesand Operations

LSU New Orleans; New Orleans (LA); On-site; USD 33,000 - 55,000; Full time

Job summary

The University of New Orleans invites applications for the Assistant Director of Facilities and Operations, a full-time, 12-month role overseeing daily operations for a 740-resident housing community and related facilities. Responsibilities include coordinating with Facilities, maintenance and custodial providers, supervising staff, and guiding capital projects to maintain a safe, welcoming environment.

Requires a bachelor’s degree with relevant facility management experience, a valid driver’s

Qualifications

• Bachelor's degree from an accredited university with relevant facility management experience or five years of related work.
• Valid driver's license.
• Ability to lift and carry 25+ pounds occasionally.

Responsibilities

• Serve as liaison between Residential Life and Facility Services for maintenance and upkeep.
• Oversee day-to-day management of maintenance, repairs and custodial services.
• Coordinate opening/move-in logistics and emergency responses.
• Supervise graduate and undergraduate staff and payroll processes.
• Develop and manage preventive maintenance schedules.
• Ensure compliance with fire codes, ADA, OSHA and safety policies.

Education

Bachelor's degree in a related field

Master's degree

Job description

Department Residential Life Job Summary

The Assistant Director of Facilities and Operations position is a full-time, 12-month position responsible for the daily operations and facilities management in a residence hall community of 740 residents, graduate/family housing complex of 120 units and sorority-life housing community complete of 16 bedrooms. Principal responsibilities include managing housing operations logistics, coordinating with campus facilities, maintenance and custodial providers, overseeing maintenance and renovation projects, and promoting a safe, clean, and welcoming residential environment that supports student success. Additional responsibilities include staff supervision and staff development, administration and building management, summer and conference operations, in addition to other departmental and university responsibilities. The position directly supervises Accounting Specialist 2, two graduate assistants, a Senior Office Assistant and Office/Desk Assistants, summer conference staff and temporary/part-time painter staff. The Assistant Director is required to be available for irregular hours, extended workdays, on‑call emergencies and weekends. This position is designated as essential personnel and is required to be present for emergency situations including but not limited to: inclement weather, health crisis isolation response, etc.

Job Description

Facilities Management: Serve as the primary liaison between Residential Life and Facility Services and external vendors and contractors completing facility maintenance, cleaning and upkeep in university‑owned residential communities. Oversee the day‑to‑day management of regular maintenance, repairs, custodial services and capital improvement projects for residential facilities. Coordinates the facility related logistics for opening/move‑in, check‑ins, check‑outs. Coordinate emergency response for facilities issues, including floods, fire alarms, HVAC outages, etc. Maintain building key control systems and coordinate lock changes and access permissions. Ensure that facilities meet fire and life safety codes. Accommodate facility requests for students with special needs. Ensure all grounds and building surroundings are maintained properly at all times, conducting regular walking tours of the buildings and grounds to inspect for repairs, cleanliness, and compliance of all policies, procedures and safety. Facilitate the evaluation of custodial performance within assigned residential areas on a weekly basis. Assist in the coordination of construction, renovations, and repairs with architects, engineers, construction managers, and contractors.

Housing Operations: Utilize verbal and written communication skills to keep residents informed regarding any facility related policies, service changes and repairs requiring additional time, etc. Work closely with the Accounting Specialist to ensure accurate information on student accounts and in housing software including: room assignments, housing charges and damage charges, etc. Supervise processes related to room turnovers, summer conferences, early arrivals and break housing. Develop and manage schedules for preventive maintenance, cleaning, pest control, and furniture inventory. Manage vendor relationships for services such as laundry, furniture, card access parts, services, etc. Maintain accurate records of facility‑related expenditures, work orders and service contracts. Participate in "on call" professional staff rotation serving as after‑hours responding staff member when concerns arise with residence and facility issues including inclement weather, isolation/quarantine housing, non‑clinical issues of student concern and more.

Staffing Leadership: Directly supervise multiple graduate and undergraduate student employees, as well as the Accounting Specialist 2 role. Manage the development, dissemination and review of all materials and manuals relating to departmental paraprofessional positions related to facilities and operations including customer service and safety related expectations. Provide ongoing training through staff development activities and daily supervision. Serve as a role model for staff. Conduct regular staff meetings and provide on‑going evaluations of staff performance. Create a quality working environment through the utilization of manual support, teamwork, fair play, attention to detail and strong work ethic. Oversee the coordination work schedules for student workforce. Oversee the coordination of payroll processes for student workforce. Oversee the operational functions of all residential community front desks.

Administration & Compliance: Schedule and direct fire drills and safety exercises on a semester basis. Assist in the development and management of budgets related to facilities and operations. Ensure compliance with ADA, OSHA, Fire Marshall and other local state and federal regulations. Participate in strategic planning, policy development and assessment initiatives.

Other: Additional duties as assigned.

Required Qualifications

• Bachelor's degree from an accredited university and at least one year of professional facility management or relevant experience, or in lieu of a degree, a minimum of five years of professional facility management or relevant experience.
• Must have a valid driver's license.
• Must be able to occasionally lift and carry 25+ pounds.

Desired Qualifications

• Master's degree from an accredited university.
• 3-5 years’ progressive experience in a full‑time related role.
• Familiarity with work order systems (SchoolDude, TMA) and Housing Software (Adirondack: The Housing Director, StarRez, etc).
• Knowledge of building systems (HVAC, plumbing, electrical and custodial operations.)

Salary Range

Up to $55,000 commensurate with experience and qualifications.

Required Attachments

• Detailed resume listing relevant qualifications and experience
• Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems
• Names and contact information of three references
• Applications that do not include the required uploaded documents may not be considered.

Posting Close Date

This position will remain open until filled.

Note to Applicant

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job‑related tasks. The University of New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.