Assistant Director of F&B / MOD

Hilton Fairfax; Fairfax (VA); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading hotel in Fairfax is seeking an Assistant Director of Food & Beverage to oversee all F&B outlets, ensuring high service standards and guest satisfaction. This role involves managing operations, working as Manager on Duty, and leading marketing initiatives in a dynamic environment.

Benefits

401(k)

Dental, health, vision insurance

Disability and life insurance

Employee assistance and flexible spending accounts

Paid time off

Room and F&B discounts

Qualifications

• Experience in food outlet operations and service techniques.
• Knowledge of liquor regulations and responsible service.
• Ability to handle stressful situations.

Responsibilities

• Oversee all Food & Beverage operations ensuring brand standards.
• Handle Manager on Duty responsibilities and special projects.
• Monitor guest satisfaction and food quality.

Skills

Customer Service

Operational Analysis

Communication Skills

Team Management

Problem Solving

Education

Current Food Handler Card or in certification process

2-3 years of experience as a Food & Beverage Supervisor

Tools

OnQ/PEP systems

Job description

Job Summary

The Assistant Director of F&B/ PM MOD oversees, controls, and administers all Food & Beverage outlets, maintaining and exceeding property Brand Standards in each outlet. They also perform duties as Manager on Duty for the hotel.

Essential Job Functions

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, so shifts may vary.

• Ensure outstanding Guest Service by providing a guest-friendly environment, greeting and acknowledging guests, maintaining high standards, and demonstrating product knowledge.
• Achieve or exceed Guest Satisfaction Scores.
• Maintain positive relationships with all staff to foster a healthy work environment.
• Work efficiently in a fast-paced, customer service environment, meeting deadlines under pressure.
• Attend BEO, Staff, and Food & Beverage Meetings.
• Analyze operational reports, financial statements, and labor costs.
• Handle special projects for the General Manager and Food & Beverage Director.
• Plan and execute hotel-sponsored events.
• Taste food and beverages to ensure quality and consistency.
• Develop marketing ideas and promotions for the F&B department.
• Monitor POS systems and cashier procedures.
• Perform duties of associates as needed during busy times.
• Handle Manager on Duty responsibilities.
• Control customer flow and interaction between front and back-of-house during service.
• Ensure team members uphold brand standards and customer service quality.
• Address customer inquiries professionally.
• Maintain outlet scheduling and payroll.
• Conduct pre-shift and departmental meetings to communicate updates.
• Coordinate with other departments, participate in marketing, menu creation, and competitive surveys.
• Monitor food quality and guest satisfaction, ensuring consistency and guest feedback.
• Maintain outlet profitability by controlling costs, managing inventory, and ensuring equipment maintenance.
• Support overall F&B operations, supervise other areas if needed, and handle special projects and promotions.
• Ensure a clean and safe environment, adhering to safety policies.
• Follow all company policies, safety, and security procedures, including emergency protocols.
• Maintain a professional appearance as per standards.
• Perform any additional duties as assigned.

Knowledge, Skills & Abilities

• Thorough knowledge of food outlet operations, including service techniques and guest interaction.
• Knowledge of liquor regulations and responsible service.
• Current Food Handler Card or in certification process.
• Ability to work under pressure and handle stressful situations.
• Knowledge of proper table settings and service ware.
• Basic English communication skills.
• Ability to understand and apply product labeling instructions.
• Recall and promote menu items effectively.
• Operate beverage equipment.
• 2-3 years of experience as a Food & Beverage Supervisor in a similar hotel environment, with knowledge of F&B products and equipment, including OnQ/PEP systems. Some morning shifts required.

Physical Demands

• Transport up to 30 lbs. frequently in a crowded environment.
• Lift a maximum of 30 lbs.
• Constant standing and walking, with frequent twisting, bending, reaching, and other physical activities.

Benefits

• 401(k)
• Dental, health, vision insurance
• Disability and life insurance
• Employee assistance and flexible spending accounts
• Paid time off
• Room and F&B discounts

EEO: Driftwood Hospitality Management is committed to diversity and inclusion. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or other protected classes.

Source: Driftwood Hospitality