Assistant Director of Engineering

Jobot; Crowley Lake (CA); On-site; USD 71,000 - 99,500; Full time

Benefits offered by this job

Health, Dental and Vision Insurance Programs

Flexible Spending Account Programs

Paid Time Off Programs

401(k) Savings Plan

Employee Ski Pass

Job summary

A healthcare organization in California is seeking an Assistant Director of Engineering to lead patient access services. This role entails managing operations, ensuring compliance, and overseeing staff training in a fast-paced environment. Candidates should have at least three years of management experience in patient access and be ready to acquire healthcare access certification. The position offers a salary range of $71,000 - $99,500 per year, alongside comprehensive benefits.

Qualifications

• Minimum of three years of progressive management experience in Patient Access.
• Knowledge of Medicare, Medi-Cal, and HMO/PPO billing requirements.
• Certified Healthcare Access Manager (CHAM) required within one year of hire.

Responsibilities

• Direct daily operations of patient access functions across hospital and outpatient settings.
• Oversee switchboard operations and staff training.
• Monitor registration accuracy and call handling quality.

Skills

Leadership skills

Excellent communication

Problem-solving abilities

Organizational skills

Education

Bachelor's degree in healthcare administration, Business, or related field

Tools

Medical information systems (Medi-tech)

Job description

Assistant Director of Engineering Opportunity!!

This Jobot Job is hosted by: Robert Reyes. Salary: $71,000 - $99,500 per year.

About Us

Owned and operated by Hospitality, Hotels are the first step of every journey. The contemporary properties are set in the heart of authentic mountain and urban communities, and each hotel is deeply connected to its surroundings – offering a unique adventure for every guest. The guest experience is an intentional journey and the elevated, yet unpretentious nature of the stay allows guests to feel nurtured and at ease. A constant across all properties is a commitment to sustainability, unmatched hospitality, and access to an Adventure Concierge to ensure a memorable stay. Pet‑friendly hotels are located in Aspen, Colorado, just steps from the downtown core; Snowmass, Colorado, offering ski‑in/ski‑out access to the mountain; Ketchum, Idaho, near the base of Sun Valley’s famed ski area and walking distance to town; and in Downtown.

Benefits

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass
• Other company perks

Job Details

As a Permanent Patient Access Manager, you will be reporting to the Director of Health Information Management/Utilization Management. You will provide operational and strategic leadership for all patient access services including scheduling, pre‑registration, insurance verification, eligibility, and registration. You will also oversee switchboard operations. This position is key for ensuring smooth front‑end workflow, excellent patient and caller experiences, and compliance with regulatory and organizational standards.

Responsibilities

• Direct daily operations of patient access functions across hospital and outpatient settings.
• Oversee switchboard operations, ensuring timely handling of incoming calls, paging, operator‑assisted communication, and emergency notifications.
• Hire, train, coach, and mentor staff across patient access and switchboard teams to build engagement and maintain high service levels.
• Monitor registration accuracy, insurance verification, and switchboard call handling quality.
• Ensure adherence to HIPAA, EMTALA, CMS Conditions of Participation, and regulatory standards.
• Champion a culture of service excellence, acting as an escalation point for patient complaints or urgent communication issues.
• Monitor and manage wait times, call abandonment rates, and paging response times.
• Develop, monitor, and manage the operational budget for patient access and switchboard.
• Monitor financial performance, implementing corrective actions as needed.
• Collaborate with IT and Facilities teams to maintain reliable switchboard, paging and communication systems.

Qualifications

• Bachelor's degree in healthcare administration, Business, or a related field preferred.
• Minimum of three (3) years of progressive management experience in Patient Access/Patient Registration Department in a hospital‑based setting.
• Working knowledge of Medicare, Medi‑Cal, and HMO/PPO billing requirements.
• Knowledge of Title 22, EMTALA registration and patient access workflows, patient financial consent requirements, and hospital Conditions of Participation.
• Strong organizational and leadership skills.
• Excellent communication, problem‑solving, and interpersonal abilities.
• Ability to handle high‑pressure situations calmly and professionally.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Working knowledge of PC based applications. Experience with medical information systems (Medi‑tech preferred).
• Certified Healthcare Access Manager (CHAM) required within one year of hire.

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