Assistant Director of Cardinal Enterprise Applications HCM

Commonwealth of VA Careers; Richmond (VA); Hybrid; USD 150,000 - 215,000; Full time

Job summary

The Department of Accounts in Henrico County, Virginia, seeks an Assistant Director to lead the Cardinal Enterprise Applications HCM within the statewide ERP system, overseeing HR, payroll, health benefits, and related financial processing.

The role manages SDLC, releases, and vendor coordination while supervising technical staff and coordinating with agencies and providers. In-office presence is required three days per week; interviews are in-person.

Qualifications

• Experience with large-scale enterprise ERP applications in public sector.
• Experience leading production operations, enhancements, integrations, and system support.
• Strong ability to coordinate with agencies, vendors, executive leadership, and cross-functional teams.

Responsibilities

• Direct planning, design, development, and management of the statewide Cardinal ERP HCM system.
• Oversee daily operations, production support, batch processing, and service delivery.

Skills

ERP systems

SDLC

IT governance

Project management

Stakeholder communication

Vendor coordination

Staff supervision

Education

Postsecondary education or equivalent experience

Tools

PeopleSoft

SAP

Oracle E-Business Suite

Job description

Title: Assistant Director of Cardinal Enterprise Applications HCM

State Role Title:Info Technology Manager II

Hiring Range: $150,000 - $215,000

Pay Band: 7

Agency: Department of Accounts

Location:Henrico County 6800 Paragon Place Richmond, VA 23230

Agency Website:https://doa.virginia.gov/

Recruitment Type: General Public - G

This position has a hybrid work schedule with three days per week working in the office in Henrico, VA.

DOA is now recruiting for an experienced technical leader to join our Cardinal Application Enterprise team as an Assistant Director, overseeing operations for Cardinal HCM (Human Capital Management).

DOA’s mission is to provide a uniform system of accounting, financial reporting, and internal control adequate to protect and account for the Commonwealth’s financial resources, while supporting and enhancing the recognition of Virginia as the best managed state in the union.

All interviews will be done in-person. Virtual interviews and full-time remote work are not an option.

Job Duties

Direct the planning, design, development, implementation, and management of the statewide Cardinal ERP Human Capital Management (HCM) system to ensure continuous, reliable support for human resource management, payroll, health benefits administration, as well as the financial and accounting operations as applicable across the Commonwealth. The position manages daily application team operations, including production support, batch processing, and service delivery, to maintain system stability, availability, and timely administrative and financial processing. The role leads major ERP initiatives such as enhancements, integrations, upgrades, and new implementations, with oversight of SDLC activities, release management, defect remediation, and vendor deliverables. It also supervises and develops technical, functional, and operational staff; coordinates support and strategic activities with agencies, managed service providers, executive leadership, and cross functional Cardinal teams; and establishes operational priorities, governance standards, and risk management practices. Additionally, the position oversees statewide ERP user support, provides valuable input to communications, training, and business relationship management to strengthen agency processes and ensure effective resolution of service requests. Completion of State of Economic Interests required upon hire and annually thereafter. May be required to perform additional duties as assigned. May be required to assist in the event of an emergency. There may be occasional needs to work additional hours outside of normal scheduled hours to meet department demands or deadlines.

Minimum Qualifications

Knowledge of:

• Enterprise Human Capital Management ERP systems and production support operations
• Human resource and health benefits administrative, payroll, time & absence and/or other applicable administrative business processes
• Application development lifecycle (SDLC) methodologies
• IT governance, security, risk management, and change control practices
• Database, application, and system integration concepts
• Project management principles and operational support frameworks

Skill in:

• Managing technical teams and statewide operational support activities
• Planning and prioritizing multiple concurrent initiatives
• Troubleshooting complex application and production issues
• Communicating technical concepts to business and executive stakeholders
• Vendor coordination and contract oversight
• Developing operational procedures, reports, and documentation

Ability to:

• Lead complex enterprise application initiatives
• Maintain reliable operation of mission-critical statewide systems
• Analyze operational risks and implement corrective actions
• Establish collaborative relationships with agencies and stakeholders
• Manage competing priorities in a high-visibility environment
• Exercise sound judgment and decision-making under pressure

Additional Considerations

• Post secondary education, or equivalent professional experience in Information Systems, Computer Science, Business Administration, Accounting, Finance, or a related field, or equivalent combination of education, training, and relevant experience.
• Significant experience supporting large-scale client-managed enterprise Human Capital Management ERP applications (e.g., PeopleSoft, SAP, Oracle E-Business Suite, or similar statewide or public-sector ERP platforms), including production operations, enhancements, integrations, and system support in a complex organizational environment.
• Experience managing or supervising technical, functional, or application support staff, including performance management and team leadership responsibilities.
• Experience supporting mission-critical production applications, including incident management, batch processing operations, system upgrades, release management, and operational support activities.
• Working knowledge of payroll, human resource and health benefits administration, financial and/or administrative business processes and related enterprise applications.
• Experience coordinating with business stakeholders, vendors, executive leadership, and cross-functional/change leadership/and technical teams to resolve issues and deliver enterprise technology solutions.
• Knowledge of IT governance, software development lifecycle (SDLC) methodologies, security, change management, risk management, and audit compliance practices applicable to enterprise systems operations.
• Demonstrated ability to manage multiple priorities, communicate effectively with technical and non-technical audiences, and lead complex operational and project activities in a high-visibility environment.
• Experience with PeopleSoft Financials and/or HCM, including oversight of ERP vendors, managed service providers, and consultants, with responsibility for deliverables, service quality, escalations, and contract coordination preferred.
• Experience with major ERP implementations and with public sector administrative processes (e.g., Accounting, Procurement, HR, Payroll, Benefits, Time & Attendance), ideally within the Commonwealth of Virginia preferred.
• Completion of State of Economic Interests required upon hire and annually thereafter.
• Requires 3 days/week working in the office in Henrico, VA.

Special Instructions

DOA is an Equal Opportunity Employer, supports diversity in the workplace, and is certified as a Virginia Values Veterans employer. Veterans and individuals with disabilities are encouraged to apply.

All job offers will be contingent upon successful completion of reference checks and a criminal background check.

Contact Information

Name: Human Resources

Phone: [phone]

Email: [e-mail]