Assistant Director of Banquets

Omni Hotels & Resorts; Louisville, Port Townsend (KY, WA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Assistant Director of Banquets to lead and inspire a dynamic team in a vibrant hotel environment. This role involves overseeing all banquet functions, ensuring exceptional service, and maintaining high standards of quality. You will collaborate with various teams to create memorable guest experiences while managing operational efficiencies. If you are a detail-oriented leader with a passion for hospitality and a knack for effective communication, this opportunity is perfect for you. Join a team that values excellence and creativity in the heart of Louisville!

Qualifications

• 2+ years of banquet experience in a hotel setting is desirable.
• STAR Certification and ServSafe Food Safety Certification required.

Responsibilities

• Oversee banquet functions ensuring guest satisfaction and service standards.
• Coordinate with culinary and service staff to maximize guest experience.
• Maintain records and manage inventory for banquet operations.

Skills

Exceptional people skills

Detail oriented

Excellent communication skills

Ability to perform under stress

Education

High School Diploma or Equivalent

Some College Preferred

Tools

Synergy

Opera Reports

Job description

Overview

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

The Assistant Director of Banquets oversees the managers, captains, and set up team. They are also responsible for ensuring proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards as well as establishing rapport with the Catering and Convention Service team and outside clients. The Assistant Director of Banquets is a leadership role responsible for training of associates to deliver prompt, courteous service in a manner that complies with Omni food and beverage standards and company policies and procedures. The Assistant Director of Banquets is expected to learn the functions of, and assist in, other outlets of the hotel as necessary during non-peak banquet periods and oversee the Banquets Department when the Director is not present.

Responsibilities

• Represents the management team at functions, liaisons with client contacts to ensure guest satisfaction.
• Determines set-ups in conjunction with Catering team.
• Oversees the billing process of each function to ensure accuracy and that it is posted in the day for the day of the event.
• Assisting in other hotel outlets when needed.
• Assists in and ensures accurate supply ordering for functions and inventory procedures.
• Coordinates functions with service staff, culinary team, and stewarding team. Sees that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.
• Coordinates with the Stewarding Department on fast recovery of food leftover and minimizes waste.
• Briefs waiters on functions and procedure of service.
• Establishes high standards of quality service and maintains them through effective training and continuous upgrading.
• Maintains the hotel equipment and keeps pars up.
• Maintains records, reports, closing reports and payroll costs.
• Inspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.
• Conscious of business fluctuations, reacts to business volume changes modifying staffing, set up, ordering, and inventory as well as communicating with the culinary department.
• Maximizes profits in his department through effective management techniques keeping in mind at all times guest satisfaction.
• Must stay updated on new food and wine trends. Sets the pace and a good example for a successful quality operation.
• Prepare for and conduct departmental meetings, motivating staff daily to exceed client expectations.
• Use Synergy and Opera Reports to effectively communicate guest concerns to other departments.

Qualifications

• 2 plus years of previous Banquet experience is desirable in hotel setting
• High School Diploma or Equivalent; Some College Preferred.
• Exceptional people skills preferred.
• Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress.
• STAR Certification required.
• ServSafe Food Safety Certification required.
• Computer skills required
• Ability to work flexible schedule to include weekends and holidays.
• Must be able to carry a full banquet server tray on shoulder
• Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.