Assistant Director of Banquets

Accor Hotels; Greenlawn (NY); On-site; USD 80,000 - 83,000; Full time

Job summary

Join a prestigious hotel as an Assistant Banquet Director, where you will play a vital role in managing banquet operations and ensuring exceptional guest experiences. This position offers a unique opportunity to work in a luxurious environment, leading a dedicated team and creating memorable events. With a focus on service excellence, you will oversee all aspects of banquet functions, from staffing to guest interactions. The company values its employees, providing numerous perks and opportunities for growth. If you are passionate about hospitality and eager to make a difference, this role is perfect for you.

Benefits

Annual salary of $80,000 - $83,000

Employee travel program

Parking/Commuting Discounts

Paid meal breaks

Learning programs

Medical, dental, vision insurance

401K Retirement plans with a 4% match

Corporate Social Responsibility activities

Fun, elegant atmosphere

Qualifications

• Minimum of two years’ experience in Banquet Management/Director preferred.
• Refined verbal and written communication skills are essential.

Responsibilities

• Manage banquet operations and ensure service standards are met.
• Handle guest complaints professionally and maintain high service levels.

Skills

Customer service

Communication skills

Organizational skills

Leadership

Problem-solving

Education

Experience in Banquet Management

MAST & Food Handler’s Certification

Job description

Company Description

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city. Be a part of history, providing service to our guests in an iconic and luxurious setting. We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Job Description

This role is pivotal in assisting to manage and supervise the banquet floor by providing engaging, sincere, personalized service. In the absence of the Banquet Director, the Assistant Banquet Director will need to attend Banquet Event Meetings, Pre-Conference meetings, Resume meetings and labor meetings. The Assistant Banquet Director will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

Scope:

Works to efficiently manage the banquet department in partnership with the Banquet Director. To ensure that guests receive service through corporate standards. Oversee banquet operations through all meal periods, manage inventory, maintain high standards of training and manage labor effectively without compromising service standards and have an on-floor presence during all functions.

What's in it for you:

• Annual salary of $80,000 - $83,000
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide
• Parking/Commuting Discounts
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance.
• 401K Retirement plans with a 4% match for all colleagues
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Fun, elegant atmosphere with amazing colleagues!

Key Responsibilities:

• Be an ambassador of the hotel, in and outside the workplace
• Maintain a high energy, positive, professional appearance
• Provide personal service to all guests, fully aware and following hotel standards and procedures
• Ensure all guests/visitors receive a fond farewell, greeting them, opening hotel doors and assisting them into their vehicles
• Assist staff members to ensure they maximize their service standards
• Prepare shift briefings and meal briefings
• Manage any guest complaints professionally, resolving them to the guest’s satisfaction and recording them
• Responsible for short- and long-term banquet functions in the front and back of the house
• Proactively review staffing and equipment needs
• Ensure coordination and execution of all events with Culinary, Stewarding, Catering/Conference Services and Beverage
• Hire staff, discipline staff, evaluate their performance and document all aspects of their employment
• Perform bi-monthly tip pool breakdown accurately and on time
• Schedule staff for optimum labor costs and maximum service, writing accurate schedules within designated staffing guidelines
• Control inventory of glassware, bar tools, dry-goods, etc.
• Perform End-of-Month beverage inventory
• Other duties as assigned

Qualifications

• Minimum of two years’ experience in Banquet Management/Director experience preferred, preferably in a 4 or 5 star resort or convention hotel
• Customer service experience preferred
• Ability to work independently, prioritize responsibilities, and handle multiple tasks, colleagues, and guest requests
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Candidates should be creative, innovative, detail-oriented, and organized
• Passion for guest service, strong guest service orientation and training skills required
• Excellent communication and customer service skills
• Ability to work flexible schedule including nights, weekends, and holidays
• Visa Requirements: Must be legally eligible to work in the United States
• MAST & Food Handler’s Certification

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS