Assistant Director, Hospital Registration

CoxHealth; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement with Employer Match

Job summary

CoxHealth seeks an Assistant Director of Patient Access to lead system-wide access operations, drive workflow efficiency, and improve service excellence for patients. You’ll coordinate across departments, analyze performance metrics, and shape revenue cycle outcomes.

The role requires 3–5 years in healthcare revenue management, strong communication, and leadership. A high school diploma is required; a bachelor’s degree is preferred, with certifications encouraged.

Qualifications

• Requires 3–5 years related experience; at least 2 years in healthcare revenue cycle/business management.
• Excellent written and verbal communication; strong leadership and collaboration skills.
• Must align with Revenue Cycle goals and organizational objectives.

Responsibilities

• Lead and coordinate Patient Access functions across the system.
• Monitor performance data; drive continuous improvement and recognition.
• Collaborate with physicians and leaders; ensure cross-team alignment.

Skills

Excellent written and verbal comms

Leadership and coaching

Problem solving and judgement

Relationship building

Organization and time management

Data analysis and workflow evaluation

Payer/regulatory knowledge

Budget development and management

Proficient computer skills

Education

High School diploma or equivalent

Bachelor’s degree in related field (preferred)

CRCR/CHFP/CHAM certification (preferred)

Tools

Revenue Cycle Software

MS Office

Job description

Facility: West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807 Department: 1673 Patient Access Admin Scheduled Weekly Hours: 40 Hours: 8:00 AM - 5:00 PM Work Shift: Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics.

Honors

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

Job Description

The Assistant Director is responsible for leading and coordinating Patient Access functions across the system. This includes maintaining knowledge of industry practices and requirements to lead the teams in building and maintaining effective and efficient workflows that maximize performance for the organization and service excellence for our consumers.

The Assistant Director must ensure alignment and effective coordination across teams and other departments while also ensuring alignment with Revenue Cycle and Organizational goals and objectives.

The Assistant Director must be proactive in monitoring and analyzing performance data to maintain awareness and drive ongoing improvement and recognition activities.

Must work effectively with all levels of the organization, including physicians and other leaders across the system while demonstrating a spirit of collaboration and open lines of communication.

Education

• Required: High School diploma or equivalent
• Preferred: Bachelors in a related field

Experience

• Required: 3-5 years related experience; at least 2 years must be in previous healthcare revenue cycle/business management.

Skills

• Excellent written and verbal communication
• Strong leadership, coaching and conflict resolution
• Good judgement with effective problem-solving ability
• Effective at building relationships and fostering collaboration
• Effective organization, time and project management
• Strong analytical ability to assess and understand trends in data and evaluate effectiveness of workflows
• Ability to research and interpret payer and regulatory requirements; and translate impact to team and workflows
• Budget development and management
• Proficient computer skills

Licensure/Certification/Registration

• Preferred: Industry certification such as CRCR, CHFP, CHAM or other relevant certification

Our Mission

To improve the health of the communities we serve.

Our Vision

To be the best for those who need us.

Our Values

Safety, compassion, respect, and integrity.

CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients. CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too. We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day.

Thank you for choosing CoxHealth.