Assistant Director for Enrollment Operations

Notre Dame of Maryland University; Baltimore (MD); On-site; USD 55,000 - 80,000; Full time

Job summary

A leading university seeks an Assistant Director for Enrollment Operations to oversee database management and communications within the Undergraduate Admissions office. The successful candidate will enhance technology use and ensure effective processes for prospective student interactions. Ideal for those with a Bachelor's degree and experience in higher education admissions, this role emphasizes strong database management and communication skills.

Qualifications

• 2-3 years of experience with database systems, preferably in higher education admissions.
• Understanding of legal guidelines for confidential information.
• Previous experience in a college or university setting preferred.

Responsibilities

• Manage and maintain the undergraduate instance of Liaison EMP CRM system.
• Support external reporting and manage communication flows for undergraduate recruitment.
• Troubleshoot CRM issues and assist in vendor interactions for data transfers.

Skills

Analytical

Detail-oriented

Database management

Communication

Customer service orientation

Education

Bachelor's Degree

Tools

EMP CRM

Microsoft Office

Job description

Title: Assistant Director for Enrollment Operations

FLSA: Exempt

Hours: 40/week, 12-months

• Reporting Relationships

Position Reports to: Director for Enrollment Operations and/or Associate Vice President for Enrollment Operations

Supervisory Responsibility: None

Indirect Supervisory Responsibility: Director for Enrollment Operations and/or Associate Vice President for Enrollment Operations

Position Backup is: Director for Enrollment Operations and/or Associate Vice President for Enrollment Operations

• Basic Function

The ideal candidate will contribute to the efficient use of technology within the University's Enrollment Management Division, Enrollment Operations Team, and the admissions processing center. They will oversee database-related projects (Ellucian Colleague/Liaison EMP) and office procedures/functions related to the NDMU Office of Undergraduate Admissions, including prospective student communication flows.

• Essential Functions

• Manage and maintain the undergraduate instance of Liaison EMP CRM system, including updates.
• Assist with database-related cyclical, statistical, and data-critical projects and reporting for the Office of Undergraduate Admissions and Enrollment Operations.
• Support external reporting such as IPEDS, MICUA/MHEC, NCAA, and other federal, state, and campus-wide reports and surveys.
• Manage and update communication flows for undergraduate recruitment; process admissions letters and mailings as needed.
• Troubleshoot CRM issues and serve as a point of contact for undergraduate system questions.
• Participate in long-term technology projects as assigned.
• Maintain operational policies, procedures, and practices for undergraduate admissions in line with industry best practices, laws, and university goals.
• Serve as backup for enrollment operations representation on internal committees and workgroups.
• Assist in vendor interactions for data transfers and platform setups (e.g., CAS, Common App, College Board).
• Monitor data integrity through audits and clean-up projects.
• Perform related duties as assigned.

• Qualifications

• Bachelor's Degree required.
• 2-3 years of experience with database systems, preferably in higher education admissions.
• Experience with ERPs, CRMs (EMP preferred), and Microsoft Office.
• Previous experience in a college or university setting preferred.

• Skills/Aptitude

• Analytical, accurate, detail-oriented; able to learn admissions software at an expert level.
• Strong database management skills.
• Understanding of legal guidelines for confidential information.
• Excellent oral and written communication skills.
• Organizational and prioritization skills; ability to work independently and as part of a team.
• Customer service orientation.

• Working Conditions

• Normal office environment.
• Some evenings and selected Saturdays.

• Training Requirements

• Annual training on Bloodborne Pathogens, FERPA, Title IX, Hazard Communication, Active Shooter, Office Hazards, Mission Orientation.