Assistant Director, Food & Beverage

Great Wolf Lodge; Mashantucket (CT); On-site; USD 81,000 - 99,000; Full time

Job summary

Great Wolf Lodge is seeking an Assistant Director of Food & Beverage to guide the department in planning, presentation, and service, with a focus on events and training. You’ll lead operations alongside the Director, drive cost controls, and ensure compliance with safety standards across the lodge.

Responsibilities include supervising recruitment, onboarding, scheduling, coaching, and maintaining strong guest satisfaction scores, while collaborating with chefs and purchasing to optimize par

Qualifications

• Minimum of 2-3 years management experience in food & beverage.
• Experience with procurement and inventory control systems, processes and procedures.
• Excellent writing and verbal communication skills.
• Proficient in P&L management and controls.
• Strong analytical skills and ability to lead teams to achieve goals.

Responsibilities

• Oversee daily functions of F&B administration and planning to meet KPI goals.
• Contribute to strategic plans; implement changes to improve productivity and quality.
• Recruit, train, and coach Pack Members and oversee scheduling and payroll.
• Ensure training compliance and par levels for kitchen and related areas.
• Collaborate with F&B leadership on development and succession planning.
• Lead staff to anticipate guest needs and ensure high satisfaction.

Skills

Management experience

Procurement

Inventory control

P&L management

Communication skills

Education

Bachelor’s degree in hospitality or business

Tools

Microsoft Office Suite

Payroll systems

POS systems

Job description

Pay: $90000 - $90000

Summary: The Assistant Director of Food & Beverage, under the guidance of the Director of Food & Beverage, manages and oversees all aspects of the organization's food and beverage planning, presentation and service, with duties particularly focused towards special event planning/implementation, managing departmental costs, overseeing all aspects of F&B training and adherence to quality and safety standards. The Assistant Director leads the operations of the department in conjunction with and in the absence of the Director.

Essential Duties & Responsibilities:

• Assists the Director in overseeing the daily functions of administration and planning of the Food and Beverage Department to meet the needs of the operation in achieving monthly KPI goals.
• Helps team to achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Actively participates and follows up in the proficient recruiting, hiring, orientating & training, assigning, scheduling, coaching and counseling of Pack Members; communicating job expectations; planning, monitoring, giving feedback, and reviewing job contributions;; enforcing policies and procedures consistent with the Great Wolf Lodge Handbook.
• Assigns, audits and ensures compliance of Pack Member participation training courses in Great Wolf University.
• Collaborates with F&B leadership on Pack development, training and succession planning.
• Leads frontline staff in anticipating and attending to guests needs to ensure maximum satisfaction
• Partners with F&B leadership in directing the preparation, presentation and timeliness of all foods and beverages in all venues of the Lodge; Ensure all items are prepared per recipe guidelines meeting flavor, quality, speed and service standards.
• Collaborates with the Executive Chef and Purchasing Team to ensure storeroom, cooler and freezer organization to maintain designated par levels and adherence to all health code requirements; First-in/First-out protocols.
• Assists Director and Chef with controlling cost of goods sold through regular review of portion control and preparation quantities produced by frontline pack; Extends to activities designed to minimize waste.
• Ensure all F&B areas strictly and continuously adhere to all local and national standards of food handling, cleanliness, sanitation, organization and maintenance coinciding with direct oversight of the daily/ weekly/monthly cleaning schedule and daily execution of Great Wolf internal safety audits.
• Works with F&B Leaders and HR to ensure timely, accurate execution of scheduling and payroll activities.
• Monitors equipment operation, perform preventative maintenance, troubleshoot breakdowns, maintain supplies, and call for repairs as necessary through designated channels.
• Participate in weekly/monthly inventory procedures to ensure budgeted controllable costs are not exceeded and appropriate pars are maintained.
• Conducts department pre-shift meetings and service audits at designated timelines; corrects service components as needed to ensure guest satisfaction scores and company standards are achieved.
• Assists Director with oversight and achievement of goals in Culinary, Stewarding and Purchasing functions and budgets.
• Supports Purchasing & Stewarding team activities related to organizing and maintaining par levels of all kitchen-related chemicals and cleaning components; Ensures all F&B team is keenly trained on SDS forms, safety and compliance.
• Ensures lodge complies and meets all minimum score goals for scheduled and non-scheduled safety inspections.
• Ensures all operations conform to regulations of the local health and alcohol regulatory commissions.

Basic Qualifications & Skills:

• High School diploma or equivalent experience
• Minimum of 2-3 years management experience in food & beverage
• Experienced with procurement and inventory control system, process and procedures
• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed.
• Excellent writing and verbal communication skills
• Proficient in P&L management and controls
• Strong analytical skills – Understand and react appropriately to key business indicators
• Demonstrated experience leading teams to achieve/exceed goals.
• Strong attention to detail and time management skills.
• Desktop and similar hospitality software (Familiarity with Microsoft Office Suite, payroll systems, POS).
• Successful completion of criminal background check and drug screen.
• Highly proficient with food safety and sanitation practices, rules and regulations
• Experience with guest satisfaction and employee engagement programs and tools

Desired Qualifications & Traits:

• Bachelor’s degree in hospitality, business, or related field
• Experience with overall oversight and coordination of training programs for F&B on an entire propert
• Manager-level certification from nationally accredited food safety training program
• Manager-level certification from nationally accredited alcohol awareness & safety training program
• Effective communication and ability to resolve conflict; Proven teamwork
• Training and/or experience with hands-on kitchen and bar equipment maintenance
• Prior experience developing and implementing plans to ensure a safe work environment in compliance with appropriate regulations (i.e. – Ergonomics, Emergency Response, Injury and Illness Prevention, and Hazard Communication Plans)

Physical Requirements:

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Estimated Salary Range:

$90000 - $90000 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.