Assistant Director, Financial Aid & Scholarships — Operations Lead

Socket.dev; Auburn (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

Auburn University in Auburn, AL, seeks an Assistant Director of Financial Aid & Scholarships to lead and supervise staff, manage scholarship programs, and ensure compliant, FAFSA-driven aid administration. The role partners with campus units to align awarding with policies and donor guidelines, while driving process improvements and audit readiness.

The position emphasizes operational leadership, staff development, and reliable service delivery across all financial aid functions, including

Qualifications

• Bachelor's degree - no specific discipline.
• 6 years of experience in financial aid and/or scholarship administration, student financial services.
• A degree in Business Management, Finance, or Accounting is desired.
• 2 years of experience directly supervising full-time employees preferred.

Responsibilities

• Supervises assigned staff responsible for financial aid and scholarship operations, including assigning and reviewing work, providing day-to-day guidance, monitoring performance, and ensuring consistent service delivery.
• Provides operational leadership for financial aid and scholarship functions including scholarship administration, aid adjustments, federal aid processes, and student service workflows, ensuring accurate, timely, and compliant administration of student aid.
• Oversees or supports federal aid and compliance processes, including loan processing, return to Title IV, FAFSA verification, Federal Work-Study, withdrawal reviews, and aid adjustments.
• Interprets and applies federal, state, institutional, and donor requirements to resolve complex student and compliance-related matters.
• Serves as a resource for staff, students, academic units, and campus partners regarding financial aid processes, timelines, policies, and donor guidelines.
• Oversees student appeals processes (SAP, scholarship, professional judgments) ensuring compliant and well-documented reviews.

Education

Bachelor's degree-no specific discipline.

Job description

Auburn University in Auburn, AL, seeks an Assistant Director of Financial Aid & Scholarships to lead and supervise staff, manage scholarship programs, and ensure compliant, FAFSA-driven aid administration. The role partners with campus units to align awarding with policies and donor guidelines, while driving process improvements and audit readiness.

The position emphasizes operational leadership, staff development, and reliable service delivery across all financial aid functions, including