Assistant Director-Financial Aid

Loma Linda University Health; Loma Linda (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

The Assistant Director-Financial Aid at Loma Linda University Health provides leadership for compliance functions across federal, state, and institutional aid programs, ensuring accurate, consistent administration and regulatory alignment.

This role acts as primary compliance resource and process owner for areas like federal verification, R2T4, and state programs, developing controls and documentation standards.

Qualifications

• Bachelor's degree is required; preferably in computer information systems, business, or related field.
• Minimum three years of financial aid experience with increasing responsibility is required.
• Ability to write legibly and communicate in English with professional quality.
• Ability to use computer, printer, and software programs necessary to perform the role.
• Ability to troubleshoot and operate basic office equipment.

Responsibilities

• Oversee compliance for federal, state, and institutional financial aid programs.
• Serve as primary compliance resource and process owner for areas like federal verification and R2T4.
• Develop and maintain procedures, controls, and documentation standards to mitigate compliance risk.
• Supervise Financial Aid Counselors; may be second-in-command.
• Collaborate with campus partners to support enrollment, retention, and completion through compliant aid administration.

Skills

Legible writing

Professional English

Office software

Office equipment basics

Education

Bachelor's degree

Job description

Job Summary

Job Summary: The Assistant Director-Financial Aid provides leadership and oversight for designated financial aid compliance functions and specialized federal, state, and institutional aid programs, ensuring assigned processes are administered accurately, consistently, and in compliance with applicable regulatory and institutional requirements. Serving as the primary compliance resource and process owner for areas such as federal verification, resolution of conflicting information, Return of Title IV Funds (R2T4), California state financial aid programs, and other assigned compliance activities, the position establishes and maintains procedures, internal controls, documentation standards, and quality assurance processes to mitigate compliance risk and support operational effectiveness. The Assistant Director oversees the administration of assigned state, federal, and institutional aid programs, including eligibility review, certification, disbursement, reconciliation, reporting, and regulatory compliance; coordinates audit, program review, and compliance review activities; and leads the development and maintenance of departmental policies, procedures, and operational guidance. The position supervises Student Financial Services Counselors, may serve as the department's second-in-command, and collaborates with campus partners to support student enrollment, retention, and completion goals through effective financial aid administration, customer service, and regulatory compliance. Performs other duties as assigned.

Education and Experience

Education and Experience: Bachelor's Degree required; preferably in computer information systems, business, or related field. Minimum three years of financial aid experience with increasing responsibility required.

Knowledge and Skills

Knowledge and Skills:

• Able to write legibly
• speak and read in English with professional quality
• use computer, printer, and software programs necessary to the position
• trouble shoot and operate basic office equipment necessary to the position

Essential Interpersonal Skills

• Work with team to accomplish specific goals
• Able to communicate in English by phone, in writing, and in-person with students and/or parents with professionalism, ease, and confidentiality
• Able to convince others to cooperate/follow a course of action
• Able to relate positively, effectively and professionally with others; work calmly and respond courteously when under pressure
• Able to accept direction

Essential Mental Abilities

• Able to think quickly and understand basic mathematics and accounting principles and apply them to manipulate and analyze data
• Able to interpret data, judge and act on analysis of data, develop and follow-up on plans, analyze and solve specific problems
• Able to follow complex instructions and work independently without direct supervision
• Able to communicate clearly in English, in person, in writing, and on the telephone
• Able to proofread documents for content and accuracy
• Able to interact positively with other staff members by maintaining a team player attitude

Essential Sensory Abilities

• Able to communicate on the phone while working in a congested and noisy environment
• Able to hear sufficiently for general conversation in person and on the telephone
• Able to see adequately to read computer screens and written documents necessary to the position

Licensures and Certifications:

None.