Assistant Director, Employee Experience

Northwestern Mutual Investment Services, LLC; New York (NY); Hybrid; USD 124,000 - 187,000; Full time

Job summary

Northwestern Mutual Investment Services, LLC is seeking a strategic experience leader who translates the employee value proposition into scalable EX experiences. You will work across the enterprise to design journeys, activate EX data insights, and drive end-to-end implementation of cross-functional solutions.

The role requires 10+ years of relevant experience, strong storytelling and systems thinking, and the ability to navigate a matrixed organization to influence priorities and investments in

Qualifications

• Bachelor's degree required with minimum 10 years of relevant experience.
• Experience using employee insight, human-centered design and systems thinking to shape and activate employee experience solutions.
• Ability to educate and inspire collective action across the enterprise at all levels.
• Ability to negotiate, influence and build credibility in a matrixed organization across functions.

Responsibilities

• Works closely with key stakeholders to understand critical employee interactions and journeys and designs cross-functional solutions.
• Designs and advances employee experience strategies and activation of insights.
• Provides human-centered design and journey mapping to activate EX data insights.
• Partners with People Function COEs, BHR and HR Solutions to influence priorities.
• Develops deep understanding of employee needs and data to shape People Function solutions.
• Leads cross-enterprise teams to build alignment and drive end-to-end design and implementation.
• Uses data to identify priorities, inform decisions, and deploy repeatable frameworks across the enterprise.
• Builds integrated employee experiences across moments, processes, tools and people practices.

Skills

Business Influence

Collaborative Partnership

Stakeholder Relationship

Strategic & Systems Thinking

Technical & Digital Acumen

Learning Agility

Executive Presence

Education

Bachelor's degree

Job description

About the Role

Both a strategic thought-leader and hands-on employee experience architect, experienced at facilitation, human-centered design, systems thinking, prioritization and execution, working across the enterprise to translate NM's employee value proposition into connected, practical and scalable experiences that deliver a distinctive employee experience.

What You'll Do in the Role:

• Works closely with key stakeholders to understand critical employee interactions and journeys, designs and executes cross-functional solutions to enable the desired employee experience, and embeds experience insights into the way work gets done

• Responsible for designing and advancing employee experience strategies, solutions, practices and insights activation that addresses priority employee and business needs,

• Provides human-centered design, journey mapping, facilitation and consultation to move stakeholders from understanding the current experience to designing and activating EX data insights shaped solutions.

• Partners closely with People Function COEs, BHR and HR Solutions to influence priorities

• Develops a deep understanding of employee needs, experience patterns, and data and insights to influence and shape People Function solutions.

• Regularly brings together teams and key stakeholders across the enterprise to build shared understanding, gather input, create alignment, promote integration and drive end-to-end collaborative design and implementation.

• Uses data and insights to identify priorities, inform decisions, shape solutions and recommend action, influencing stakeholders including at People Function XLT level. Develops repeatable approaches, frameworks, tools and practices to deploy and embed employee experience data insights across the enterprise, enabling leaders, People teams and experience owners to act consistently at scale.

• Leverages data, research, and insights to design and build integrated employee experiences across key employee experience moments, processes, tools and people practices, reducing friction and strengthening employee connection, community and organizational performance.

• Leads employee experience efforts from problem framing and solution design through activation, measurement and refinement, working through and alongside the teams accountable for solution design.

What You Bring to the Role:

• Bachelor's degree in related field with minimum of 10 years of relevant experience.

• Demonstrated experience using employee insight, human-centered design and systems thinking to shape and activate employee experience solutions.

• Ability to work across the enterprise (home office and field) to educate and inspire collective action at all levels.

• Ability to negotiate, influence, and build credibility and strong partnerships in a matrixed organization across business functions and levels.

• Excellent storyteller, including written, verbal, and presentation skills.

• Strong systems thinking and influencing skills.

• Comfort with ambiguity and proven ability to perform in "start-up" mode.

• Proven ability to lead multiple complex, cross-functional experience initiatives from discovery and design through activation, measurement and improvement.

• Skilled in operating at both strategic and tactical levels.

• Ability to translate complex or ambiguous experience challenges into clear problem statements, design choices, practical solutions and activation paths.

• Experience developing scalable frameworks, tools, practices or approaches that enable others to deliver improved employee experiences.

• Comfortable flexing as priorities and work changes.

Skills You Have

• Business Influence
• Collaborative Partnership & Planning
• Stakeholder Relationship
• Strategic & Systems Thinking
• Technical & Digital Acumen

#LI-Hybrid

Compensation Range:

Pay Range - Start:

$124,400.00

Pay Range - End:

$186,600.00

Geographic Specific Pay Structure:

Structure 110:

$118,960.00 USD - $178,440.00 USD

Structure 115:

$124,400.00 USD - $186,600.00 USD

Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.

Skills

Performance Metrics (NM), Talent Strategy (NM), Technical & Digital Acumen (NM), Learning Agility & Critical Thinking (NM), Collaborative Partnership & Planning (NM), Human-Centered Solution Design (NM), Interpersonal & Organizational Effectiveness (NM), Customer Centricity (NM), Continuous Improvement (NM), HR Practices Acumen (NM), Change Management (NM), Stakeholder Relationship (NM), Accountability (NM), Strategic & Systems Thinking (NM), Adaptive Communication (NM), Executive Presence (NM), Business Influence (NM), Consulting (NM)