Assistant Director - Assisted Living

Victory Housing, Inc.; Silver Spring (MD); On-site; USD 59,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Job summary

Victory Housing, Inc. is seeking an experienced operations leader for our senior living community in Maryland. You will oversee day‑to‑day operations, ensure high standards of resident care, and supervise care managers, housekeepers, and activities staff.

Collaboration with the Executive Director is essential to align sales, occupancy, and outreach goals. Required are a Bachelor’s degree in health care or administration (MBA preferred) and at least three years of management experience in an

Qualifications

• Bachelor’s Degree in Administration or Health Care Administration; MBA preferred.
• Minimum three years of successful management experience in an assisted living or nursing community.
• Strong computer skills including Outlook, Word, Excel, PowerPoint, EHR and CRM.

Responsibilities

• Oversee operations to ensure resident care and occupancy goals.
• Supervise staff, conduct performance reviews, and recruitment.
• Coordinate care services, scheduling and transportation for residents.
• Monitor EMR documentation and ensure service trackers are up to date.

Skills

Management experience

Computer skills

Education

Bachelor’s Degree in Administration or Health Care Administration

MBA preferred

Tools

Outlook

Word

Excel

PowerPoint

EHR

CRM

Job description

The salary range for this position is $59,000 - $68,000 annualized based on skills and experience. Victory Housing offers a competitive benefits package for full‑time employees, which includes medical, dental, vision, and life insurance as well as retirement and paid time off.

Responsible For

• Ensure that the attainment of Victory Housing, Inc. takes precedence over all decisions and actions.
• Share in responsibility for on‑call status and weekend supervision. As an essential worker, a requirement to work during emergencies, weather events and community crisis situations is required.
• Assist the Executive Director in giving prospect tours and lead follow‑up. Everyone is responsible for sales, occupancy and outreach.
• Review monthly Activities Calendar with the Activities Coordinator and identify/assign responsibilities for care manager assignments. Observe and confirm assignments are executed appropriately.
• Identify, schedule, manage and supervise all personal care for residents including ADLs, third‑party care coordination and clinical coordination with Health, Wellness, Delegating RN. Ensure that all services provided are appropriately signed off on and documented in the EMR, service trackers, progress notes and communication log.
• Ensure that all resident third‑party grooming needs are met including beauty, barber and podiatry. Nails and hair are to be always well‑kept, clean and attractive.
• Inspect each resident suite by 10:00 daily. Check suite for cleanliness and confirm it is free of any offensive odors such as urine. Communicate all concerns to the Executive Director, Health, Wellness, Delegating RN and housekeepers.
• Assign and manage all resident bath/shower, toileting, meal assistance and queuing schedules. All assigned resident needs and schedules are to be included in the resident services plan and EMR/Care tracker. On a daily basis, review the completion of all assigned tasks and quality of service delivery.
• Supervise all housekeepers and ensure that all daily maid, suite cleaning and scheduled common‑area cleaning is completed in accordance with VHI policies and procedures. All cleaning is to be scheduled and completion documented in the EMR and VHI cleaning checklists.
• Complete the initial and ongoing training/in‑services of all employees supervised per VHI and COMAR requirements and standards. Work collaboratively with Health, Wellness, Delegating RN to ensure all care managers and medication technicians are trained and skilled in meeting all needs and services to be provided to residents.
• Supervise all assigned employees and conduct regular performance reviews.
• Address initial non‑medical questions and concerns from residents. Inform the Health, Wellness, Delegating RN and Executive Director of any clinical needs requiring attention and follow‑up.
• Proactively identify specific resident needs. Direct appropriate staff to provide care. For example, alert housekeeping of residents with an incontinence situation.
• Attend and actively participate in twice‑a‑year or more, as needed, Care Coordination Meetings with families, residents and community managers.
• Assist with recruitment, interviewing, hiring and training of care managers, medication technicians, housekeepers and activities coordinator. Complete reference checks prior to offering a position. All VHI hiring policies and procedures must be adhered to.
• Supervise care managers in implementing proper food service policies and procedures to residents for a high‑quality dietary experience as well as a thorough dining‑room clean‑up after each meal.
• Develop and implement employee schedule in compliance with approved staffing plan and operating budget while maintaining appropriate care management and medication technician staffing levels 365 days a year, 24/7. Adhere to all VHI scheduling policies including limited overtime and no double shifts without SVP of Operations, AL authorization.
• Coordinate transportation services for resident appointments.
• Coordinate podiatry, dental, PT/OT/Speech/Nursing, PCP/NP services with Health, Wellness, Delegating RN.
• Other duties as assigned.

Resident Admission Responsibilities

• Introduce new resident to others in community.
• Set up a “buddy system” for new resident.
• Identify seating at meals and add to seating chart – notating special dietary needs and preferences.
• Assign resident to bath/shower schedule, if necessary.
• Assist new resident in arranging personal belongings.
• Review resident handbook.
• Complete resident profile.

Job Qualifications

• Bachelor’s Degree in Administration or Health Care Administration; Master’s Degree in Business Administration or Health Care Administration preferred.
• Must have, as a minimum, three (3) years of successful management experience in the operation of an assisted living or nursing community.
• Strong computer skills which include Outlook, Word, Excel, PowerPoint, EHR and CRM.

Requirements

Must be fully COVID‑19 vaccinated with a verified third‑party vaccination card or medical record.