Assistant Director - Administrator on Duty

NYC Health + Hospitals; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

NYC Health + Hospitals in New York is seeking a dedicated professional for a vital role focused on operational management during emergencies. This position involves interfacing with agencies and ensuring effective communication across departments. Successful candidates will hold a Master’s degree or a Baccalaureate degree and possess administrative healthcare experience.

Responsibilities include responding to patient issues while ensuring operational integrity in a healthcare facility. If you're committed to delivering high-quality care with integrity and compassion, we encourage you to apply.

Qualifications

• Master’s in relevant fields or a baccalaureate degree is required.
• One year of administrative experience in a healthcare setting.
• Ability to analyze data and recommend complex solutions.

Responsibilities

• Manage emergency operations during non-business hours.
• Interface with external agencies like NYPD and FDNY.
• Resolve operational issues as requested by management.
• Conduct rounds of the facility and report operational stats.
• Respond to patient complaints and perform service recovery.

Education

Masters degree in Arts or Science with specialization

Baccalaureate degree

Administrative experience in health care

Job description

Overview

NYC Health + Hospitals/McKinney is a 320-bed skilled nursing and rehabilitation facility in Brooklyn with a 5-Star CMS Rating in staffing, quality, health inspections, and overall. McKinney provides exceptional short-term rehabilitation and long-term skilled nursing services in a warm and comfortable setting. McKinney residents have 24-hour access to expert care and specialty services including Parkinson’s and Dementia Care, Hospice and Palliative care, IV therapy, wound and tracheostomy care. From more than 600 Nursing Homes in New York, McKinney ranks #11 in Newsweek’s Best Nursing Homes in New York 2026; and earned high-performance ratings for Long-term Care and Short-term Rehabilitation from U.S. News & World Report’s Best Nursing Homes in America 2026. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

• Primary operational point person for any Emergency Management event during non-business hours.
• Interfaces with outside agencies on behalf of the organization, such as OME, NYPD and FDNY, and escalates to senior management as appropriate.
• Resolves operational issues as requested by management.
• Manages issues related to staff incidents and implements standard operating procedures in consultation with HR, Department Heads and Labor Relations.
• During tour of duty, responds to requests from management staff to resolve issues. This may include but are not limited to: Patient complaints, Facility Issues, staffing issues, Bed assignment issues, Supplies issues, Telecommunication/IT issues.
• Elevates issues to Chief Operating Officer or CEO as appropriate.
• Interfaces with management including nursing, medical staff, facilities, hospital police, environmental services, admitting and other operational areas to resolve issues and solve problems.
• In the event of an Emergency Management event, becomes the incident commander until the Command Center structure is established.
• Performs frequent rounds of facility including units and departments and reports key operational statistics to senior management. Ensure staff, and residents’ needs (supplies, meals, coverage) are addressed.
• Responds to patient and family complaints as requested from staff and/or others, and performs service recovery. Communicates, documents and addresses any grievances and complaints during the tour and forwards them to Social Services, Risk, and appropriate department head(s).
• Interfaces with HP, NYPD and other law enforcement agencies as incidents occur. Elevates issues to senior leadership as needed.
• Provides notification to facility leadership, of high-profile incidents which may attract media attention, by placing facility on media alert.
• Writes AOD report at end of shift for distribution to facility leadership.

Minimum Qualifications

• A Masters degree in Arts or Science with a specialization in hospital administration, health care administration, administrative medicine or in public health when conferred for a program in hospital administration, from an approved college or university; or a Baccalaureate degree; and,
• One (1) year of administrative experience and background; or,
• An equivalent combination of training, education and experience in related fields and educational disciplines; and,
• General knowledge of policies and programs utilized in the operation of a health care facility, ability to assimilate and analyze data, to recommend action based on analytical findings, and to assist in the solution of complex problems in health care administration and management.

Department Preferences

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.