Assistant Director

The Salvation Army North & Central Illinois Division; Chicago (IL); On-site; USD 66,442 - 81,391; Full time

Job summary

The Salvation Army North and Central Illinois Division is seeking an Assistant Director for Evangeline Booth Lodge in Chicago to oversee social services, ensure compliance, and lead a team of staff and partners. The role reports to the Program Director and focuses on delivering compassionate, policy-aligned services to residents and the surrounding community.

Responsibilities include program design, budgeting oversight, staff development, and coordination with city/state agencies and other

Qualifications

• Master’s degree in Social Services or Social Work required.
• 8+ years of staff supervision experience.
• Strong leadership, communication, and relationship-building skills.

Responsibilities

• Assists in planning, designing and implementing social service programs to meet resident and community needs.
• Monitors program effectiveness and recommends improvements based on data and feedback.
• Provides oversight in managing compliance with HMIS, Coordinated Entry, monthly and quarterly reports to the City of Chicago/State and The Salvation Army.
• Supervises, trains and helps elevate service staff, ensuring adherence to policies, ethics and professional standards.
• Supports budgeting, resource allocation, and financial oversight for social service programs.
• Participates in hiring decisions, evaluates staff performance and makes recommendations to the Director as needed.
• Helps develop and maintain policies, procedures and compliance with city and state regulations.
• Develops and maintains an internal quality assurance system for the program.
• Coordinates with other Salvation Army programs, agencies and community partners to ensure seamless service delivery and responds to emergencies and complex cases with timely, ethical and effective intervention.

Skills

Leadership

Communication

Staff supervision

Budgeting

Education

Master’s degree in Social Services or Social Work

Tools

HMIS

Job description

Who We Are

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

Position Title

Assistant Director

Location / Department

Evangeline Booth Lodge

Reports To

Program Director

People Manager

Yes

FLSA Category

Exempt

Status Type

RFT

Pay Grade

208

Pay Range

$66,442 - $81,391

Job Summary

To support the full mission of The Salvation Army by providing compassionate, professional service to the families residing at the Lodge and the community in a team-focused manner with the entire Lodge staff. Social service and client needs are identified and maintained in a way that complies with policy, procedures and mandate.

Essential Duties and Responsibilities

• Assists in planning, designing and implementing social service programs to meet resident and community needs, including crisis intervention and preventive services.
• Monitors program effectiveness and recommends improvements based on data and feedback.
• Provides oversight in managing compliance with HMIS, Coordinated Entry, monthly and quarterly reports to the City of Chicago/State and The Salvation Army.
• Supervises, trains and helps elevate service staff, ensuring adherence to policies, ethics and professional standards.
• Supports budgeting, resource allocation, and financial oversight for social service programs.
• Participates in hiring decisions, evaluates staff performance and makes recommendations to the Director as needed.
• Helps develop and maintain policies, procedures and compliance with city and state regulations.
• Develops and maintains an internal quality assurance system for the program.
• Coordinates with other Salvation Army programs, agencies and community partners to ensure seamless service delivery and responds to emergencies and complex cases with timely, ethical and effective intervention.

Community Relations

• Maintains knowledge of community resources, advocates for the homeless population and builds relationships with stakeholders.
• Develops MOU with community stakeholders.
• Participates in professional, community and government committees and activities as identified.

Minimum Knowledge, Skills, and Abilities

• Education: Master’s Degree in Social Services or Social Work required.
• Experience: An interest in homelessness and a minimum of 8 years in staff supervision.

Skills and Abilities

• A demonstrated ability to manage staff, projects, priorities and programs in a constantly changing environment.
• Exceptional leadership, communication and relationship building skills.

Physical Demands / Work Environment

• This position requires light physical work.
• Must use standard office equipment and a PC; work environment is residential with low to moderate noise.
• Must work with clients who have poor social skills, mental illness, and substance abuse problems.

Competencies

• A commitment to support the mission of the Salvation Army and an appreciation of faith‑based service organizations.
• An interpersonal style that is service‑oriented and supportive of other departments.
• A flexible style that shows willingness to learn.
• Excellent attention to detail, procedures, processes and policies.
• Ability to manage projects, priorities and programs in a constantly changing environment.
• Communication and management style that exhibits principles and values of the Army and fosters team relationships.
• Knowledge of homelessness as it relates to families and seniors, and government‑funded programs.
• Understanding of residential program operations.
• Ability to work with diversity and provide constructive and supportive supervision and HR.
• Ability to work with confidential material.
• Ability to manage projects, priorities and programs in a constantly changing environment.

Reporting Relationships

• Reports to the Program Director.
• Supervises the Social Services Manager, Employment Training Coordinator and Drop‑In Center workers.
• Acts as representative of the Army and its mission in related contacts.

Performance Measures

• Evaluated on effectiveness of achieving outcomes, and on the timeliness, accuracy and completeness of accomplishing assigned goals.

Position Limitations

• Commits only Army resources that have been allocated or approved.
• Informs the Program Director of all critical issues related to area of responsibility.
• Adheres to all policies and procedures in carrying out responsibilities of this position.