Assistant Director

The Learning Experience; Aldie (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading childcare organization is seeking an experienced Assistant Director to oversee financial and operational performance at the center. Responsibilities include managing staffing, analyzing financial reports, and engaging customers. Ideal candidates should have over 3 years in retail management and strong leadership skills. This role offers opportunities for advancement and competitive benefits.

Benefits

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Qualifications

• 3+ years’ experience in retail/store management.
• Minimum of 2+ years of experience in a customer-facing sales setting.
• Ability to leverage data for decision making.

Responsibilities

• Drive financial performance and productivity for all operational aspects.
• Analyze and reconcile monthly P&L statements.
• Hire and staff high performing teachers.
• Manage labor and approve work schedules.
• Forecast future enrollment based on trends.
• Process payroll and manage inventory.
• Oversee vendor relationships and facility maintenance.

Skills

Retail/store management experience

Leadership ability

Customer engagement

Data analysis

Education

Bachelor’s degree preferred

Job description

Benefits

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development

Role Overview

Assistant Directors at The Learning Experience are responsible for the financial and operational performance of the Center. They have an essential ability to apply their business acumen to customer engagement and leading people, ultimately creating an environment where others can thrive.

Responsibilities

Business Operations and People Leadership

• Drives financial performance and productivity for all operational aspects of the center
• Effectively analyzes and reconciles monthly P&L statements; creates action plans based on past performance and forecasted occupancy
• Hires outstanding talent and ensures center is fully staffed with high performing teachers
• Effectively manages labor; approves all final work schedules to ensure appropriate ratios are always intact
• Forecasts future enrollment based on annual graduation
• Processes payroll, ensuring the accuracy of timekeeping systems
• Manages center inventory - office supplies, food, curriculum, staff recognition items, etc.
• Manages all vendor relationships - organizes facilities maintenance and technology support
• Ensures parent billings, accounts receivables and collections are accurate and precise
• In partnership with Center Director, conducts team meetings to communicate important information and set a direction

Customer Engagement

• Executes marketing brand campaigns within the center and implements local marketing activities
• Oversees Work and Family program - building new relationships with community and business leaders (Housing Communities, Chamber of Commerce, Local Businesses)
• Effectively uses social media channels for parent engagement and retention
• Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment
• Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
• Has a strong understanding of the childcare offerings within the community
• Maintains the lead tracking portal and customer database
• Coordinates the registration process and maintains customer and employee information in center systems
• Responsible for communications to families (i.e. billing, newsletters)
• Plans and manages budget for “parent pleasers”

Qualifications

• 3+ years’ experience in retail/store management - cross-industry experience is welcome
• Demonstrated leadership ability with a minimum of 2+ years of experience in a customer-facing sales setting
• Ability to leverage data to understand the business and make decisions
• Bachelor’s degree preferred